Site down for Update starting Tues 3/31 8:00am GMT -7:00

Hi Community,

Update - We started our site update precisely at 8 AM PT this morning and we're getting relatively close to completion, but we weren't able to finish right at 9 AM PT as we had originally hoped. We now anticipate that the update will be complete and the Auctiva website will become available again at approximately 9:30 AM PT.

I will post further updates on this issue to this thread as additional information becomes available. Thanks for understanding.

-Mike

Hi Community,

Update - We have just about finished the site update but we found one issue that will need to be resolved before we bring the Auctiva website back online. Our engineering team is in the process of investigating this issue and we should be able to bring the site back online as soon as it is resolved. I will continue to post updates on this situation to this thread as additional information becomes available.

-Mike

Hi Community,

Update - I am pleased to report that our site update has been completed and the Auctiva website should be available once again. If we notice any problems that arise as a result of the update, I will do my best to keep you updated about them here.

If you encounter any problems or have any questions regarding your Auctiva account, please let us know by contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi Community,

Update - If you are still seeing an alert stating that the Auctiva website is down for updates, your browser is probably pulling a cached version of the Auctiva website from when our site was still down for updates earlier this morning. If this is the case, you should be able to access Auctiva by clearing your browser cache, closing and re-opening your browser, and visiting Auctiva.com again.

Instructions on how to clear your cache in the Internet Explorer and Firefox web browsers are below. It is also important to make sure that you have only one browser window open when clearing your cache to ensure it is emptied properly.

Firefox 2.0+:

In order to clear your cache in your Firefox web browser, please select "Clear Private Data" from the "Tools" menu, ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Private Data Now" button.

Internet Explorer 6.0:

In order to clear your cache in your Internet Explorer 6.0 web browser, please select “Internet Options” from the “Tools” menu. Then, on the ensuing page click the “Delete Files” and “Delete Cookies” buttons, followed by “OK”.

Internet Explorer 7.0+:

In order to clear your cache in your Internet Explorer 7.0 web browser, please select “Internet Options” from the “Tools” menu. Then, under the “General” tab, click the “Delete” button. Click the “Delete Cookies” and “Delete Files” buttons on the ensuing page, followed by “Close” then “OK”.

-Mike

Hi Community,

Update - We have become aware of a problem introduced by our site update this morning that is causing the Auctiva Checkout system not to work in certain cases. Our engineering team is in the process of investigating this issue and we will have is resolved as soon as possible. I will post further updates on this issue to this thread as additional information becomes available.

-Mike

Hi Community,

Update - I just heard back from our engineering team regarding the checkout problem they have been investigated and am pleased to report that issue should be resolved now. Therefore, everyone's buyers should be able to successfully checkout through the Auctiva Checkout system once again.

-Mike

Hi Community,

Update - We have become aware that the image cropping functionality within Auctiva is no longer working since our site update this morning. Our engineering team is aware of this problem and we expect to have it resolved some time this week. I will update this thread to let you all know once this problem has been resolved.

-Mike

Hi Community,

Update - We just pushed out a minor site update to fix the image cropping problem I mentioned above so you should be able to crop your images through Auctiva once again. If you encounter any more trouble with this functionality, please let us know by contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike