slow, slow, slow

lettucesMember

yes, it's been really slow for 3 days now. I tried to preview my listing and it didn't get through, kept getting a page saying it didn't go through (duh), retry? After 4 tries, 15 minutes, it finally opened. On one of these episodes, I tried to edit my listing, and it couldn't connect, and I got an error page, and LOST THE LATEST VERSION I WAS WORKING ON. deeply frustrating, as this is my first listing! I'm using Mozilla Firefox, latest version, on XP, in the U.S.

8/8/083:01 PM

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auctivamikedAuctiva Customer Support Manager

Hi lettuces,

Thanks for letting us know about this. We're actually not experiencing any technical issues that would account for the behavior you are describing and we are not receiving similar reports from many other customers, so I suspect there is some sort of connection bottleneck between your ISP and ours that is causing the slow response times you mentioned.

For further assistance with this matter, I recommend contacting our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

8/8/084:11 PM

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777blessingsMember

Oh, but there are others having this problem, I have had the same issues as lettuces and have also had this problem for the last 3 day. My connection with ebay and other online venues are super fast, only Auctiva is slower then molasses.

8/8/084:59 PM

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jik444Member

I am unable to schedule any auctions--it SAVES my auctions, but they're not showing up on the scheduled listings page. Anyone else having this problem?

8/8/086:30 PM

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dlgolfsMember

AS I am working on the listing or whatever on Auctiva, I delete my temp file constantly. Now it is never slow and I don't loose anything. Try it!

8/9/0810:03 AM

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