So many problems with my pictures!!!!!!!!!!!!!!!!

For the last 2 weeks now while my listings start uploading on ebay I either get a bunch of my pictures showing up on ebays gallery page with a beach picture OR no gallery picture at all. This is costing me a bunch of money since ebay does not refund you for 3rd party errors. I am really getting sick of having so many problems with all my listings. Auctiva keeps blaming ebay but IT IS NOT EBAYS PROBLEM, its thiers...anyone else having so many problems like this?
Original Post
Hi beckyd,

I'm sorry to hear of your frustration. I am not aware of any technical problems that would explain why you would see a picture of a beach in place of your gallery images, but there is a current technical problem on eBay side of things that is causing them not to display gallery images for some items.

In each of the cases of this nature we have reviewed so far, the image that was submitted to eBay as the header/gallery image is showing up in the header area but is not showing up in the gallery, which is indicative that eBay has the image URL but has not been able to make the copy for display in the gallery.

We have compiled several examples of this behavior and opened a support case with eBay's Developer Support team to make sure they are aware of the problem and hopefully it will be resolved in the near future, but I would also recommend that anyone encountering this problem report it to eBay's customer support team as well.

I have not received any details suggesting when the problem may be resolved at this point, but I will keep the threads about this issue on our Community Forum updated as additional information becomes available.

-Mike
Hi beckyd,

We just received an update on this issue from eBay's Developer Support team and they have assured us that this should no longer happen with new listings posted after this point. However, unfortunately, they also informed us that they likely will not be able to do anything to create these missing gallery images in bulk.

However, I have heard comments from a few users who have contacted eBay about this suggestion that eBay's technical team is working on the problem, so perhaps they will be able to come up with a method to fix these images in bulk based on reports from users.

If you have a relatively small numbers of listings that are missing gallery images, you should be able to correct the problem in those listings fairly easily using the eBay tool that can be accessed using the following link: http://cgi5.ebay.com/ws1/eBayI...ayGalleryImagePageV3

If you have a large number of missing gallery images and it is not feasible to fix them using this tool, I recommend contacting eBay's customer support team to see if they have any more efficient solutions that can be used on a case by case basis.

I will keep you all posted if I receive any new information about this situation.

-Mike

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