Some Buyers ...

Yeah, that's great. The majority of what I sell, actually, is to repeat customers and I love it.

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Yeah, that's great. The majority of what I sell, actually, is to repeat customers and I love it.

Ya its great, but it stinks your FB rating don't go up too. I think mine is at 264 but I have 357 total left.

Yes, I love our repeat customers!!! And also have many that buy multiple items!

Our feedback rating is at 189...with over 400 total positives! But I still love to get the feedback from my repeat customers even if it doesn't count on the rating again. Like you say...their feedback comments are among the best! And I always love to get the feedback and know our customers are happy with their purchase! It still counts in the total number, and I always look at that number too when I am buying.

nightowls

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www.craigandnikkismontanamercantile.com

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Ya its great, but it stinks your FB rating don't go up too. I think mine is at 264 but I have 357 total left.

Well, at least your percentage goes up (for the few that actually check out feedback) but it's so sloooww...

(Of course, your percentage only goes up if you've managed to acquire a negative such as I have.)

I've had some very loyal buyers, but it feels kind of weird when they become your friends. A lot of my items are handmade (jewelry). And every time I make something for family or friends, I begin to fret. Will it fit them? Will they like it? Etc... Anyway, I've chatted back and forth with a few women (buyers) here and there--and we like each other. And then they come back and shop. And I feel like...am I ripping them off somehow? Will this item fall apart? Can they afford this? It's all really bizarre...truly. I know it's all in my head, but geeze... I have a retired woman who is kind of on a shopping spree right now, and I don't think she has a lot of money.

I always try to keep the relationship professional, but then they send emails or actually call me up! One offered to create a web site for me--FREE!! I was just starting out at the time, and that just felt a bit overwhelming.

So, I get sucked in. I always give two of my buyers free shipping--because they're loyal customers and buy alot. So I have a buyer/friend relationship with a few of my customers. It has its +'s and -'s.

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So I have a buyer/friend relationship with a few of my customers. It has its +'s and -'s.

Yeah, but that will happen whatever your retail set-up as long as your enterprise is fairly small -- eBay, website, brick-and-mortar store.

I like it myself. I figure people are responsible for themselves and they'll buy what they want to buy -- but I definitely know what you mean. And I don't have the extra "pressure" of selling something I made myself!

You also have to learn how to discern "friendly repeat customer" from "crazy trouble down the road" but I've had pretty good luck thus far.