Yet another glitch.
Some items not showing up in closed listings.
Makes it hard to relist or delete, especially when they are consignments.
Original Post
Replies sorted oldest to newest
Hi Kari -
Can you reply with your Auctiva username when you have a second? I'll take a peek and see if I can see anything and/or create a bug report once I look at your account.
Thx,
Chris
Can you reply with your Auctiva username when you have a second? I'll take a peek and see if I can see anything and/or create a bug report once I look at your account.
Thx,
Chris
this has already been one submitted for this issue by us
this is the third time in a few months
the issue seems to be when a lot of listngs end at the same time
this is the third time in a few months
the issue seems to be when a lot of listngs end at the same time
This is happening to me as well. They usually show up a few days later.
This seems to be happening again. I have an item that sold yesterday that is not appearing in the closed items.
Hello itsjustme -
In order for us to look into this, please file a support case from under the Help tab of the site that includes some of the item numbers where you are experiencing this so we can take a look into it. Please be sure to include your browser and operating system information as well as any error message or erroneous behavior you may have noted and we'll be happy to take a look.
- Craig
In order for us to look into this, please file a support case from under the Help tab of the site that includes some of the item numbers where you are experiencing this so we can take a look into it. Please be sure to include your browser and operating system information as well as any error message or erroneous behavior you may have noted and we'll be happy to take a look.
- Craig
This has happened to me also. Many closed listing both sold and not sold not showing up under closed listings.
Should of added that this happened to me this past Sunday. Activa was notified on Monday but issue has still not been resolved.
Hello David,
Our engineers are aware of this issue where some accounts are encountering difficulty importing the closed listings into Auctiva and they are seeking a solution. At present I have no ETA on when this situation will be resolved but I will update this thread as soon as any information regarding this becomes available.
Apologies for the inconvenience.
- Craig
Our engineers are aware of this issue where some accounts are encountering difficulty importing the closed listings into Auctiva and they are seeking a solution. At present I have no ETA on when this situation will be resolved but I will update this thread as soon as any information regarding this becomes available.
Apologies for the inconvenience.
- Craig
OK this is a lot worse than I realized. I was trying to look up some old closed items and to my surprise many, many, many are not there. Some of them are months old and I believe they were at one time there but now they have disappeared. This is very disturbing as I rely on these closed listing to be present for future reference. Any one else having the same problem? Come on Auctiva lets get this fixed!!!!
Well I just went back to my closed listings and some of the old ones are there now. Not sure what happened but the old ones are back but the ones from Sunday night are still not there.