store image couldn't be updated

storeauctivacomthesecretsofMember

I changed the gallery image for one of my listings. It displays the right image/photo when I view the items that I am selling through Ebay. However, the image/photo displayed in my Auctiva store is still the old photo,
what can I do with it?

Can anyone tell me how to fix it ?

thank you!

6/30/092:52 AM

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pdun459Member

I don't know but this has been driving me crazy for a long time now. I sent a support request but it may take awhile to hear back. If I learn anything before someone answers I'll post it.

7/2/097:42 PM

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pdun459Member

Wow, I got a speedy reply! Here's what they said: "Thank you for contacting customer support.

When you make an edit to your header/gallery images in eBay it requires an email to Auctiva to update the image.

Usually gallery images are imported only once when the item is listed. However we can update gallery images manually.

I will refresh your gallery and you should see the result within one half hour.

I hope you find this response to be helpful. If there is anything further we can do to assist you, please let us know!"

Hope that helps!

7/2/099:42 PM

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