Store Window problems

Yes they are missing. Go to help and file a support ticket.

OK, did that....still no photos on the scrolling window.

Everything else works fine, so guess I'll have to hope people are interested enough in the auction names to look at the items.

Same problem on my relists or anything done from ebay. I sent some of my store items that were ending to a 3 day FPL and no images in the storefront

I have always had a hit or miss problem with the store reconcile. I stopped using it until it becomes more dependable.

We're really looking into why showcase images (which are what get displayed in your scrolling store windows) are not being created for certain listings.

It looks like the auctions in question here are listings that were originally created with Auctiva and then relisted directly on eBay.

I will post back when I have more info.

-Kevin

My store window showcase has not appeared in any of my listings recently though some have been listed for a tad over 2 days.
All items are present on the Auctiva site in the store section, but none have images.

I list with Turbo Lister or direct/relist on the ebay site as I am an Australian ebay user.

I have had mixed success previously with the showcase and its contents. It definitely seems quite useful in promoting cross-bidding/buying when it is working

quote:

Originally posted by tennisntrains:
OK, did that....still no photos on the scrolling window.

Everything else works fine, so guess I'll have to hope people are interested enough in the auction names to look at the items.

My scrolling window still does not show the relisted photos, however, I now have the message, "loading images"...unfortunately they never appear.

The auctions that I scheduled for 8:30 pm on 12/21/05 appeared without a hitch and are merrily whizzing around in the scrolling window...keeping company with my "loading images" notices.

I am happy that I did not relist my entire group of auctions on EBAY...as it is, I only have 7 to worry about. But, I'm worried about the whole relisting process....should I relist them and hope that the images appear?

quote:

It looks like the auctions in question here are listings that were originally created with Auctiva and then relisted directly on eBay.

Thats exactly what I did, create with Auctive and then relist directly on Ebay when they didn't sell the first time around.

I know that you are planning to add the relist option to Auctive in the future....please put it on the front burner. And make it easier to makes changes to the descriptions....I find it very difficult to work with HTML ?? when I want to add or subtract things from my descriptions.

I HAVE NO PICTURES IN MY WINDO FOR A FEW OF MY LISTINGS AND 2 OF THEM ARE SHOWING UP TWICE IN WINDOW BUT NOT ON EBAY WITH THE SAME ITEM NUMBETRS CAN YOU FIX THIS

I have been relisting only once - dealing with the missing images and then if the item still doesn't sell, using my saved ad and changing the format to store and relaunching thru Auctiva. I did not use the gallery for a long time, but everyone swears their sales have tripled so I thought I would give it a shot.

I am second guessing that idea now. I have not seen an improvement in sales, just watchers.

quote:

Originally posted by Auctiva Kevin K.:
We're really looking into why showcase images (which are what get displayed in your scrolling store windows) are not being created for certain listings.

It looks like the auctions in question here are listings that were originally created with Auctiva and then relisted directly on eBay.

I will post back when I have more info.

-Kevin

Any updates?

Thank you!

I relisted yesterday through ebay directly and its been 24 hours and my store window still says "No Picture Available"

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=7206619733

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=7206619732

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=7206619734

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=6996434287

The last one listed above is the only one that I listed through ebay originally and relisted directly through ebay but added the store window. The rest I listed through Auctiva but relisted directly through ebay.

The gallery images are there, and the images within the listing is there just none in store window. Any update on this issue?

quote:

I am second guessing that idea now. I have not seen an improvement in sales, just watchers.

That is what I found. Buyers click on your partially filled store instead of “View Sellers Other Items” and do not know you are selling many more items.