Suspended from ebay, don't know why?

Oh by the way to add to my last entry. Ebay did not tell me why I was suspended or for how long. Apparently there is no way to contact safehorbor by phone only e-mail. they say they will respond within 48 hrs. it's now been three days and nothing, I have customers whose items have been shipped but have not yet arrived fileing complaints with paypal because they got a notice I had been suspended. I don't blame them for thier concern and I have tried to communicate to them that this is a mistake, I have done nothing wrong yet I'm being punished like some kind of crimminal. I can't even go onto the ebay disscussion baords to get advise. Is this normal for ebay, how can you run abussiness like this, I have invested a lot of time and money and i'm watching it go down the drain with no recource.

quote:

I can't even go onto the ebay disscussion baords to get advise.

Really? You might try setting up a different account for the message boards and I'd think you could get in that way. That's a good place to go for advice about something like this.

Thanks Rick, I thought about that but ebays message said that I am not allowed to use ebay in anyway. I'm afraid if I do that and I ever do get a response from them that they may suspend me forever for violating thier rules. I mean they already suspended me and as far as I know all I did was report a fruatulent user, I'm begining to think I made a big mistake teming up with ebay. They don't seem to care anything about thier customers. I've been reading the powersellersunite site boards and my story is not unusual. There seems to be alot of ebay users that alre completely fed up! They seem to beat up on thier ligit users while allowing obviously fruadulent users to just go about thier business with ease.

ebay phone numbers - they're out there if you google

http://www.auctionguild.com/generic17.html

Thanks wayoutwest, yea I found a list of nubers on powersellersunite.com it's a little late in the day to trybut I will first thing monday morning. I called thier ebay store support number and after holding for 45 min. I was told the security does not take phone calles and all I can do is wait for them to contact me. According to many of the disscusion boards i've been reading this could take weeks!

quote:

Originally posted by baldyboy:
Thanks Rick, I thought about that but ebays message said that I am not allowed to use ebay in anyway. I'm afraid if I do that and I ever do get a response from them that they may suspend me forever for violating thier rules.

That seems like really bad business. Perhaps a friend could post on the eBay board without giving away your member details. You know, a friend.

If nothing else, maybe someone here can recommend other forums that are particularly good for advice about this sort of thing. Personally, I can't think of any besides the powersellersunite board but there must be other good ones. Good luck.

Sorry this happened to you Baldy.

Here's my preference as far as eBay Discussion Boards. The eBay Store Boards.

http://forums.ebay.com/db2/forum.jspa?forumID=21

Good Luck!
Donna

Thanks Donna, I got some good advice on the powersellersunite site, I'm hoping this will be resolved soon. In the meantime I looking at other auction sites, I don't feel like I can depend on eBay anymore.