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Hi itsjustme -

we did have an issue for a brief while yesterday where the templates were not showing consistently in preview for some accounts, but our engineers were able to resolve it.

If you are still having difficulty with templates showing in your Saved Listings, please file a support case from the Help tab of your account by selecting File Support Case and let us know a few of your items that have encountered this issue so we can look into it.

- Craig
Hi itsjustme,

Thanks for helping to bring this issue to our attention.

We have just made an adjustment intended to resolve this issue so hopefully you will not encounter any further difficulties loading your templates moving forward.

If you continue to encounter similar behavior, please contact our Customer Support team directly from under the "Help" tab on our site and we will be happy to continue working with you on this.

We apologize for any inconveniences this may have caused!


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