Hi Community,
We previously planned to add the account setting to control the "Thank you Bidder" email with our update earlier this week, but we ended up not being able to get that in. We will still be adding that option to the Auctiva website prior to when the emails would start going out.
I'll be sure to post again to this thread when I can provide a concrete ETA as to when you can all expect to see this account setting added. Thanks for understanding. (It's been a hectic week!)
-Mike
Wow, Mike completely ignored my question.
Mike, how did Auctiva get my email address?
Mike, how did Auctiva get my email address?
Thanks for the update, Mike.
Hi joesaswic,
The only instance in which you would receive an email from Auctiva if you are not an Auctiva is if you purchase an item from an Auctiva user who is using Auctiva's automatic email functionality. In that case, your email address would be provided through eBay's API for purposes directly related to that transaction.
I will post again to this thread when I have additional information on when the "Thank you Bidder" email account setting will be in place.
-Mike
The only instance in which you would receive an email from Auctiva if you are not an Auctiva is if you purchase an item from an Auctiva user who is using Auctiva's automatic email functionality. In that case, your email address would be provided through eBay's API for purposes directly related to that transaction.
I will post again to this thread when I have additional information on when the "Thank you Bidder" email account setting will be in place.
-Mike
quote:Originally posted by Auctiva Mike D.:
The only instance in which you would receive an email from Auctiva if you are not an Auctiva is if you purchase an item from an Auctiva user who is using Auctiva's automatic email functionality.
Or, very soon, even if you only bid on an item (and don't win) "from an Auctiva user who is using Auctiva's automatic email functionality." In which case, a transaction hasn't actually taken place...
Let's be fair to the facts here.
Hi Community,
Update- I just heard from our technical team regarding this matter and it appears that the option to enable/disable this setting in your account preferences will be added to the Auctiva website tomorrow. We aren't going to actually start sending out those emails until about 2 weeks after that, and we will include the date those will start being sent out in the "New Features" email we will be distributing before then.
If you have any additional questions or concerns, please feel free to contact our customer support by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike
Update- I just heard from our technical team regarding this matter and it appears that the option to enable/disable this setting in your account preferences will be added to the Auctiva website tomorrow. We aren't going to actually start sending out those emails until about 2 weeks after that, and we will include the date those will start being sent out in the "New Features" email we will be distributing before then.
If you have any additional questions or concerns, please feel free to contact our customer support by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike
I found it and turned it off.
BTW, I never got an email mentioning this new feature! No wonder our customers don't subscribe to our newsletter...they're getting spammed without us knowing it! I agree with the others, this is poor planning and poor customer service. We should be notified prior to this feature going into effect and the defaul setting should be OFF.
We should also have the option of being cc'd on any email going from Auctiva to our customers, similar to what Vendio does. If I'm mistaken and haven't found this setting, please feel free to clue me in as to where that setting is located. Which is another process improvement suggestion...these settings shouldn't be buried 3-4 deep into our user interface. How about changing to a detailed control panel sometime in the future with all our setting layed out for us?
Thanks. Sorry for the rant, but I hope the suggestions help.
BTW, I never got an email mentioning this new feature! No wonder our customers don't subscribe to our newsletter...they're getting spammed without us knowing it! I agree with the others, this is poor planning and poor customer service. We should be notified prior to this feature going into effect and the defaul setting should be OFF.
We should also have the option of being cc'd on any email going from Auctiva to our customers, similar to what Vendio does. If I'm mistaken and haven't found this setting, please feel free to clue me in as to where that setting is located. Which is another process improvement suggestion...these settings shouldn't be buried 3-4 deep into our user interface. How about changing to a detailed control panel sometime in the future with all our setting layed out for us?
Thanks. Sorry for the rant, but I hope the suggestions help.