The worst place I have seem

If it is so bad why are you still here?

Good point DLOHO,
HOWEVER.....the site IS a mess there's no doubt about that. I have been SO lucky in the past, not being troubled by too many glitches but now almost everything goes wrong. (Since their upgrade). Now that I'm paying for this I expect it to work and it usually doesn't

For alot of us it's difficult, if not impossible to leave, at least not yet. I had signed up with another service for a trial period and listing there was a breeze...nothing like this. Didn't like their templates tho so here I am again.
*sigh* Sometimes I don't know if it's worth the aggravation .....

I recently started here at auctiva, my trial month just ended. It's been a good thing.

Image upload smooth, speedy answers from customer service, I really like the multitude of profiles.

Scheduling options are over the top compared to the site I was at and the scheduled auctions click off without problems. If there is a problem I see that it will only be retried for a limited time frame. The site I was at scheduling was always a joke, sometimes much later than scheduled.

Images here are by far superior. I follow sellers that have switched out of Auctiva, serious degradation of images.

I can't get the half of the templates I preview to look right. Maybe I'm doing something wrong.

I've had more problems lately than all my time here put together. I wish they would make some kind of announcement about known issues and what they are working on. Or at least respond to problems mentioned on the forums. They chime in on easy answer stuff or problems they can tell you to file a support case but seem to ignore other problems that are brought up. There are definately a lot of glitches lately that should be addressed.

booklady

If you have a problem, contact support.

Log back into that same support case to fine tune the answer if the first answer from support doesn't resolve.

nothopping,
That's all well and good but if there IS no answer or fix then it doesn't help much

Booklady & I have been here for a LONG time and we can tell you the workings of this site have never been this bad before....you must be one of the lucky ones (like I used to be) who doesn't suffer many glitches for whatever reason

Do you continue to respond to the support case?

LOL... Yes, since May 3 of this year. Not resolved yet.

quote:

Originally posted by member_8880:
LOL... Yes, since May 3 of this year. Not resolved yet.

Since May 3 we have handled literally thousands of support cases. If you have an open unresolved issue still pending from back then, please file a new support case.

have had a number of support cases and all resolved in a fairly short time

Hi Tony,
My issue had stopped for awhile and then started up again. I've been in contact with support for the last few days...thanks

Having been here well over 2 years I havent had but one glitch on 1 listing since July 1st. Ill probably regret saying that.

I list many items almost everyday so Im not sure where the glitches are coming from since July 1st but I havent seen them yet

quote:

Originally posted by EbayLand:
Having been here well over 2 years I havent had but one glitch on 1 listing since July 1st. Ill probably regret saying that.

I list many items almost everyday so Im not sure where the glitches are coming from since July 1st but I havent seen them yet

You are really tempting fate.