Hi fotogal,
That's strange. I was just able to access our help page successfully on each of our servers, so I'm not quite sure why you were getting the "RunTime Error" message. Can you please try filing your support request via the following link?
http://support.auctiva.comIf you are unable to file a support request via the link above, please let me know via a reply to this thread, and I'll do my best to assist you.
-Mike