Transaction/Payment Status question

countrygalMember

Hi, I have several items in my transaction list that show "Awaiting Payment." They have all been paid, but when I try to mark them as paid, I receive an error message: "Cannot mark as paid because payment status is not Payment in Transit." How do we fix this? Thanks! countrygal

11/14/056:55 PM

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dmhcollectiblesMember

Yes, I've been getting that error message ever since I started using Auctiva - but forgot to ask about it since I used another post-auction management program. But I'd like to know the answer too, so it can be cleaned up.

11/15/055:05 AM

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auctivajoemAuctiva Support

Hi,

We will eventually be fixing this particular little problem in our phase 2 plan (scheduled for lat Spring of next year). The reason it does this is that in order to mark things as Paid on eBay we need to have certain information about the transaction like the shipping service and payment method, which we don't have when buyers don't go through checkout. So basically unless we have that info you'd end up with items marked paid in our site that don't match what eBay's status of the sale is.

Regards,

Joe

11/16/053:40 PM

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moonandstarmanMember

quote:
Originally posted by Auctiva Joe M.:
Hi,

We will eventually be fixing this particular little problem in our phase 2 plan (scheduled for lat Spring of next year). The reason it does this is that in order to mark things as Paid on eBay we need to have certain information about the transaction like the shipping service and payment method, which we don't have when buyers don't go through checkout. So basically unless we have that info you'd end up with items marked paid in our site that don't match what eBay's status of the sale is.

Regards,

Joe

Ok Did I read that right? If someone sends me a money order or check I can not change the status to "paid" even though I have changed it on ebay?

11/20/056:15 AM

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bargainhuntressMember

Correct Joe, I just experienced this over the weekend. I had one pay with MO and cannot update to show correct status. LOL I also have one that paid today via Paypal early morning and it still shows awaiting payment. I wish the updates were geared more towards real time instead of waiting 24hrs to see the correct status. It is the same with hit counters and such, everything takes up to 24hrs to update.

11/21/052:22 PM

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