Unable to save custom template

bundleofjoy123Member

I have spent all day trying to create a custom template. I enter the html into the text editor. Then, I try to save and preview, and I get the "description tag error" message. So, I go to the design editor and try to pull in the tags, but with no luck. I cannot save anything, and, when I try to go back to text editor, everything is gone. I have had this happen all day long. Help! I am on a Mac G5 OSX.

8/22/065:13 PM

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Original Post

auctivabrentAuctiva Support

Hi BundleofJoy,

I am sorry to hear about the problems you are experiencing. To make your template work you will need to have either the [DESCRIPTION] tag or the [DESCRIPTION_AND_IMAGES] tag (use either one of these tags exactly how you see them in this message!)

I also recommend never switching between "Design View" and "Text Mode" because the editor does not handle this function well. What browser have you been using- Safari? If you continue to have problems I recommend that you use the latest version of Firefox to enter the code for your template.

Let us know if that works.

8/23/066:27 PM

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<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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