I posted on September 15th about the same problem but haven't received a reply here or via email so I will post again. I would open a support ticket but I'm unable to so that as well. Once I fill out the form and click on send, an error message 'unknown form' comes up.
How do I specify international and domestic returns on auctiva so that I don't have to go to ebay to revise each time I post a new listing? If I revise a previously done listing, there is only one option for returns. If I start a brand new listing form, I don't see any place at all to enter any return policy.