Unable to upload photos

jodylMember

The message states:
Image upload has failed. The image uploaded may be to large, an unsupported format, or the Auctiva servers may be busy. Account submissions may not allow uploads. Contact Auctiva support.
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I am running IE9.0. I have cleared cache, cookies, tifs. I am using jpegs and with the size required. Nothing has changed on my end since 2 weeks ago when I posted. Any help?

4/20/1111:01 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi Jody,

I'm sorry to have been receiving these errors when uploading your images. I'm not aware of any technical problems on our side of things that would account for these errors but, given that your images are in a supported format and within the size limits, it sounds like there may be a connection problem preventing you from connecting to our image host.

I see that you already opened a support case about this issue and that we were able to upload some of the images you were having trouble with into your account from our side of things.

If this problem continues, please feel free to continue following up with us through your open support case and we will be happy to continue working with you on this.

-Mike

4/20/111:10 PM

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