Upgrading from $2.95 plan to $9.95 plan

Michael

Yes it does mean you will be charged $.50 f/each add't listing.

But make sure your images hosting limits do not exceed that of the $2.95 plan (500MB) you have now (until Sept 1) or you could be charged extra for that as well.(add't image hosting $9.95)

Hi Michael,

If you would like to upgrade from the Starter plan to the Standard plan and have it take effect immediately, our customer support team can help you out with that. You can reach them to have your plan changed in this manner using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Sorry Michael if I mislead you in any way. I was going by the Auctiva Terms info. That will save you some $$$ if you can get the change to take place immediately.

Auctiva Mike,

Is this standard procedure now or maybe I should ask, is this what applies to everyone?

I wouldn't want to post a reply & mislead someone and of course I was looking simply at the rules in your Payment Terms Table. So, would just like to know for future reference or maybe it should be changed in the rules.

It's hard to keep up not knowing if the rules apply (or not) in the terms ...I understand Auctiva can arbitrarily make any changes at any time.

Thanks

Hi LifeisLike,

No worries - I certainly understand where you are coming from. The software is programmed such that plan changes initiated through the user interface will take place at the beginning of the next month however our support team can upgrade a user's plan for the current month when necessary. The primary situation in which we see this being necessary is if a user on the Starter plan decides to post a lot more listings than he/she previously thought such that the Standard plan would be less expensive.

We want to avoid allowing immediate plan changes, except for upgrades from the Free Tools plan, because allowing users to freely switch between plans would leave the system open to abuse. It would also create the possibility of needing to do an overcomplicated amount of proration with respect to billing.

You were right on point with respect to what the original poster experienced when he/she upgraded his plan using the user interface. I hope this clears things up

-Mike

Thanks for the reply. I plan on submitting over 100 auctions this month and was not aware that I had to upgrade at the beginning of the month.

I submitted a support request to upgrade the plan "manually."

--Michael

Thanks Auctiva Mike and for the very reasons you listed is exactly why I thought the rules were in place as you have stated.

I generally use your resources before I respond to a question because it is better than inserting foot into mouth! LOL

But you know as old adage goes..if you do it for one you could find yourself in a situation of doing it for all. But, flexibility is really nice when needed.It's a nice thing to do.

Just want to keep my ducks in a row...