Uploader makes images too small - not 1920 x 1440

templecloudMember

I have changed my account preferences to 1920 x 1440, deleted all my previously uploaded images and tried uploading ones that are about 1800 x 1350 in size (HxW). But the image uploader simply reduces the height to 1440 and width to around 1200 - so the images do not conform to Ebay best practice requirements. If this can't be fixed I'm not sure there is any point in having an Auctiva account... Can someone tell me how to get my longest side more than 1440 px please?

4/5/1512:06 PM

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Original Post

auctivacraigAuctiva Support Manager

Hello Templecloud -

We are not aware of any widespread issues regarding image sizes changing, so it is unclear what may be occurring for you with uploading images. Without your Operating System and Browser information it is difficult to tell what could be going on, and we may need to have a look at some of the original images to take a good look. Please let us know what occurs for you in detail and include your browser and operating system information in a support case so we can look into this issue. You can file a support case at any time from under the Help tab of our site.

- Craig

4/6/1512:52 PM

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