uploading images to Auctiva

Hi sugarpie87,

Thanks for contributing to our forum. I am not aware of any current technical difficulties on our end that would explain the behavior you have described, so I suspect there is a conflict between some aspect of your Internet Explorer browser and the Auctiva Uploader.

The first thing I recommend which could potentially resolve this issue is to clear your cache and then restart your browser, which you can do via the following process through Internet Explorer:

Please select "Internet Options" from the "Tools" menu (has an icon that looks like a gear and it in the upper right corner) within Internet Explorer. Then, under the "General" tab, click the "Delete" button in the "Browsing History" section.

On the ensuing pop up window, make sure "Temporary Internet Files" and "Cookies" are selected and click the "Delete" button below.

Once this process has been completed, close and re-open your Internet Explorer web browser for the changes to take effect. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.

If you continue to encounter the same behavior after doing so, please contact our Customer Support team directly from the "Help" tab within your account and we will be happy to continue working with you on this.

-Mike

Mike - Still same problem after following your suggestion. When I try to upload to loader resulting page after booting me out says IE has stopped trying to restore this website. It appears that the website continues to have a problem.
WHAT YOU CAN DO:
- Go to your home page
- Try to return to auctiva.com (does not return me to website)
- More information? (when a website causes a failure or crash, IE attempts to restore the site. It stops after 2 tries to avoid an endless loop)
I mentioned before I can get on the website - just can't up load.

Hi sugarpie87,

I'm sorry to hear that did not do the trick. As I mentioned in my previous reply, please contact our Customer Support team directly from under the "Help" tab within your account and we will be happy to continue troubleshooting this issue.

In the mean time, you may be able to work around this issue by using an alternate browser such as Mozilla Firefox or Google Chrome. If you do not already have either of these browsers installed, you can download them at no cost from the following sites:

Mozilla Firefox: http://www.mozilla.com
Google Chrome: http://www.google.com/chrome

-Mike

finally found the solution for this problem.
I work with IE 11 and Win 7. Went to IE compatibility settings and even though www.auctiva.com and www.ebay.com. where there....I added www.ebay.ca and MAGIC...I was up and LOADING.
I live in Canada.