Hi Community,
Our technical team is currently investigating these reports and we hope to have this issue resolved as soon as possible. While I cannot provide a specific ETA as to when this problem may be resolved at present, I will be posting further updates on this situation on the following thread of our community forum as additional information becomes available:
https://community.auctiva.com/eve/forums?a=tpc&s=3496045...921008962#7921008962
-Mike
Hi,
Well now it will not work again. It did for awhile and it down again. This is getting very old!!! I understand this is a free service but come on in the last couple weeks it down more then it up. They are trying to tell us that it is a small amount of people who is having problem. I think not. I think it is a lot of use! Cross your fringers and maybe they will fix it soon.
Gail
Well now it will not work again. It did for awhile and it down again. This is getting very old!!! I understand this is a free service but come on in the last couple weeks it down more then it up. They are trying to tell us that it is a small amount of people who is having problem. I think not. I think it is a lot of use! Cross your fringers and maybe they will fix it soon.
Gail
Having tried all day yesterday to upload photos with no joy,i have been trying again this am and although a couple have loaded can't get any more to load!
Can't even send report cos that doesn't seem to be working either!
As has been said i know this is a free site but due to probs with site last week my scheduled items didn't go live Thurs night so mucked me up for the week,and if i can't load images this week will have to use ebay!!
Can't even send report cos that doesn't seem to be working either!
As has been said i know this is a free site but due to probs with site last week my scheduled items didn't go live Thurs night so mucked me up for the week,and if i can't load images this week will have to use ebay!!
had this email yesterday from auctiva
This email is to let you know that on 2/4/2008 we've replied to your support case inquiry.
Comment :
Previous Comment: 2/3/2008 10:39:04 AM
Hi thanks for your reply, have just tried again but it still is not working. Can you let me know as soon as you have a time when it will be sorted out. Thankyou
New Comment:
Hello.
This issue should be resolved now. Please let me know if you are still unable to upload images.
Thank you
Auctiva Support
This email is to let you know that on 2/4/2008 we've replied to your support case inquiry.
Comment :
Previous Comment: 2/3/2008 10:39:04 AM
Hi thanks for your reply, have just tried again but it still is not working. Can you let me know as soon as you have a time when it will be sorted out. Thankyou
New Comment:
Hello.
This issue should be resolved now. Please let me know if you are still unable to upload images.
Thank you
Auctiva Support
have just tried to upload an image and guess what IT WORKED hooray, it actually worked
Well, 10:00 pm here Eastern time and guess what? Once again, I cannot upload photos.
Anyone else?
Peace
Anyone else?
Peace
Hi Community,
We are still receiving some reports of image uploading problems which seem to be isolated to users with dial-up internet connections. Our technical team is currently investigating this issue and, while I can't provide an ETA of when this issue may be resolved at present, we will have a solution in place as soon as possible.
If you are still experiencing problems when attempting to upload your images into Auctiva, please contact our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx
-Mike
We are still receiving some reports of image uploading problems which seem to be isolated to users with dial-up internet connections. Our technical team is currently investigating this issue and, while I can't provide an ETA of when this issue may be resolved at present, we will have a solution in place as soon as possible.
If you are still experiencing problems when attempting to upload your images into Auctiva, please contact our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx
-Mike
Hi,
It working great for me now. Now I am wondering if it not the dail up connect as they have stated. I have the pipe line and I have been working with with no problem. Auctiva shoud fit that problem. Not everyone can get the pipe line. They live to far away and so they have to use dail up. I have been there with the dail up when I live in no were land. Call your internet carrier and see if they can help you will. Some time the computers need to re configurated. I now with the Dell computer I had to do that a lot when software was upgraded. I hope this problem will get fix for you who is having problems! Good Luck!!
Gail
It working great for me now. Now I am wondering if it not the dail up connect as they have stated. I have the pipe line and I have been working with with no problem. Auctiva shoud fit that problem. Not everyone can get the pipe line. They live to far away and so they have to use dail up. I have been there with the dail up when I live in no were land. Call your internet carrier and see if they can help you will. Some time the computers need to re configurated. I now with the Dell computer I had to do that a lot when software was upgraded. I hope this problem will get fix for you who is having problems! Good Luck!!
Gail
seems this is much more than isolated.
I use broadband not dial up - no troubles uploading pics to other image hosting services but am still having major problems with auctiva
admin replied to a message last week (thanks) but havent replied to any recent messages.
GAIL can you offer anymore info on re-configuring your Dell computer - as mentioned Im not on dial-up but still having problems...
I sincerely hope this glitch is fixed soon as I think the auctiva system is great generally - but if images cant load it seems the service is pointless.
I use broadband not dial up - no troubles uploading pics to other image hosting services but am still having major problems with auctiva
admin replied to a message last week (thanks) but havent replied to any recent messages.
GAIL can you offer anymore info on re-configuring your Dell computer - as mentioned Im not on dial-up but still having problems...
I sincerely hope this glitch is fixed soon as I think the auctiva system is great generally - but if images cant load it seems the service is pointless.
Hi all just to let you know that since I last replied I have had no problems uploading pics, over the last couple of days have loaded about 50 to 60 pics so would contact Auctiva if you are still having problems via auctiva support.
Kangaroo,
I do not know to much on how to re-configuring a computer. All I know is to get hold of your internet support. Do not go thur Dell. Supprt system is not that great. You will get more help with your internet company with their support team. Just call them and tell them that Auctiva upgrade and you are unsure if your computer needs to be re-configure. Do you live in US or overseas??? I know some of my ebay cumsters can not use Auctiva check out. Maybe restore your system can help. I really do not know if any of this will help you out or not. I uploaded about 100 pcs so far and no problems! I hope you can get this figure out soon.
Gail
I do not know to much on how to re-configuring a computer. All I know is to get hold of your internet support. Do not go thur Dell. Supprt system is not that great. You will get more help with your internet company with their support team. Just call them and tell them that Auctiva upgrade and you are unsure if your computer needs to be re-configure. Do you live in US or overseas??? I know some of my ebay cumsters can not use Auctiva check out. Maybe restore your system can help. I really do not know if any of this will help you out or not. I uploaded about 100 pcs so far and no problems! I hope you can get this figure out soon.
Gail
I had trouble loading pics yesterday but today worked ok. tonight its back to not loading again. I have broadband and my pics load on other sites ok.
Well in down again. Waiting to see how long it takes this time.
Gail
Gail