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WARNING Relisting & deleting subtitle in Auctiva doesn't work & you get charged by eBay. For those of you who took advantage of the free subtitle in a previous eBay promotion DON'T use Auctiva to relist. I deleted subtitle on 3 different listings, Auctiva seems to have a glitch & doesn't save a change such as deleting subtitle. After deleting I previewed listing within Auctiva & it showed the subtitle was gone. When listing appeared on eBay the subtitle was there again. Now I've been charged .50 cents for each listing & if that isn't bad enough, the text in subtitles no longer applied to listings because of changes I made.
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Hi Bev5,

Thanks for helping to bring this issue to our attention. I just checked up on the issue you mentioned here and confirmed that our technical team is working on putting a solution for the issue in place as part of our next site update, but I cannot offer a specific estimate of when that will take place at the moment.

I see that you have already filed a support case about this issue and we will notify you through that case once the issue has been addressed or any other pertinent information becomes available. I will be sure to update this thread at that time as well.

We apologize for any inconveniences this issue may be causing. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.

-Mike
Hi Bev5,

I am pleased to report that we have just made an adjustment to our site intended to correct this issue, so you should now be able to successfully remove the Subtitle from any of your items you are relisting using the Edit and Relist option on your Closed Listings page moving forward.

If you notice any remaining issues of this nature, please don't hesitate to let us know. Thanks again for helping to bring this to our attention.

-Mike

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