What is it and how/why does it work? It's driving me nuts. Thank you.
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Hi womandi,
Thanks for posting your question here. Although we did update our description editor recently, primarily to address some significant compatibility issue between the previous version and Internet Explorer 11.0, I am not sure what you are referring to specifically.
This new version of the description editor should be effectively the same as the previous version, and the only “red” component I am able to see is the little red asterisk which is displayed next to “Item Description” to indicate that is a required field.
In any event, if you are still having trouble with the new version of the description editor, please contact our Customer Support team directly from under the “Help” tab within your account and we will do our best to help you out with this.
-Mike
Thanks for posting your question here. Although we did update our description editor recently, primarily to address some significant compatibility issue between the previous version and Internet Explorer 11.0, I am not sure what you are referring to specifically.
This new version of the description editor should be effectively the same as the previous version, and the only “red” component I am able to see is the little red asterisk which is displayed next to “Item Description” to indicate that is a required field.
In any event, if you are still having trouble with the new version of the description editor, please contact our Customer Support team directly from under the “Help” tab within your account and we will do our best to help you out with this.
-Mike
I am getting the same thing too. It is at the top of the box where you type in the description and is a dashed red line with a box at the right end of it with an arrow. If you click it, it moves the cursor down. You can use the undo to revert it. It is on everything....profiles, new listings, listings that I want to edit.
Hi queenofcollectibles,
Thanks for pointing that out. I admittedly found myself scratching my head about this earlier today since all the buttons in the description editor toolbar are colorless, but I was able to see similar behavior after clicking the “Insert Horizontal Line” button and then mousing over the line that was created.
I confirmed that the red arrow button works just as you described, and hopefully that information will help the original poster work around any difficulties this option may be causing.
-Mike
Thanks for pointing that out. I admittedly found myself scratching my head about this earlier today since all the buttons in the description editor toolbar are colorless, but I was able to see similar behavior after clicking the “Insert Horizontal Line” button and then mousing over the line that was created.
I confirmed that the red arrow button works just as you described, and hopefully that information will help the original poster work around any difficulties this option may be causing.
-Mike
Thanks, but I still don't get it. I've never seen it on anything else before either. Can you explain its purpose and why Auctiva decided to add this red line/arrow thing? Thanks again.
Hi womandi,
We actually did not add this option to our site selectively, and I cannot really explain any more about what it does than queenofcollectibles described (and I confirmed) above. Our description editor is developed by a third party, and this new option appears to have been included as part of the latest update that was made available to us.
I certainly understand your inquisitiveness but, based on the conditions under which I have seen this option appear, I am uncertain why it would cause you any difficulties. However, I also have not seen the specific circumstances under which you have seen this option appear.
If this option is causing you to have trouble creating or editing your descriptions, please contact our Customer Support team directly and let us know as much detail as possible about the issue you are struggling with and we will do our best to help you out.
-Mike
We actually did not add this option to our site selectively, and I cannot really explain any more about what it does than queenofcollectibles described (and I confirmed) above. Our description editor is developed by a third party, and this new option appears to have been included as part of the latest update that was made available to us.
I certainly understand your inquisitiveness but, based on the conditions under which I have seen this option appear, I am uncertain why it would cause you any difficulties. However, I also have not seen the specific circumstances under which you have seen this option appear.
If this option is causing you to have trouble creating or editing your descriptions, please contact our Customer Support team directly and let us know as much detail as possible about the issue you are struggling with and we will do our best to help you out.
-Mike
I understand what Womandi is saying..........it is "irritating". Every time your mouse cursor runs across the line that separates the area you type in from the buttons above it, it flashes red.