What now?

I am struggling just to "create" not even posting as well. Frankly, I note in an earlier posting about all the new features Auctiva has launched and it is useless unless Auctiva gets the basics right. Speed for me and I guess Auctiva is not going to make it this November and December.

Yes, me too. Still terribly slow, especially when trying to add pictures. Goodness knows what it will be like tomorrow.

5 items in an hour..terrible..no chance anybody knows a speedier supplier out there? I am willing to pay for the service.

Auctiva is operating at the pace of a banana slug in the Santa Cruz mountains. Jeez, I can't get anything to post. These non-professionals owe all of us an explanation and an apology. My expectation: we'll get neither. It's largely been a wasted weekend as these guys fumble around.

I thought its because I am UK based, nothing wrong with my ISP, Why dont they sort out the mess, invest in some proper hardware and ask users to pay? It is so frustrating. Users are just going to disappear regardles if its free or not.

Have been very patient with them using us as guinea pigs but cant stand it much longer. I've got a feeling they will be wanting to charge everyone but by then their reputation will be so bad that they will have to shut down. Every weekend is the same crap. How many hours have we all lost in frustration with no input from Auctive?

Yes, I agree it is slow today...but I've been with Auctiva for awhile now and they always get things straightened out. They're a good deal...especially since the increase in store fees on Ebay. Give 'em a chance.

Fair comment but at the moment I can not see how they can handle the volume over the next month or so. If we are struggling now already??

Sundays have been particularly bad recently. I am UK based and once USA wakes up it's impossible! It has been the same for the past few weekends, when I've managed to list about a third of what I was doing in August, when the speed was acceptable. It's a shame, because when the system is working well, it is brilliant.

I have been in touch with 'Help' but they say there is nothing wrong and that no one else has reported problems!

I agree with what has been stated thus far. If their system is overloaded now what will happen near Christmas? Yikes!!

As far as paying goes, forget it!! Why would I pay for something that only works part time. If they showed they could pull it together I would pay a reasonalbe fee. Definitely a catch 22 situation. They have to come up with the cash to pay for more infrastructure to get people to justify paying for their service. Much easier said than done.

I was one of the early ones to sign up with Auctiva. When the system was working properly it was great. As they added features and more people discovered Auctiva the site has become a serious frustration.

I think they have gotten to the point of ignoring us because they are still free and may have reached the end of thier ropes as well. I can understand how they could be tired of all of us complaining about their "Free" service. But at this point it is costing me time and money to not list or to list at a tenth of the normal speed. Paying at another established provider is starting to sound very attractive, my time is precious to me.

Maybe this site should be left to the casual Ebayer that sells a few items a year and those who do more and create more of a load on the system should go where they can handle the job more professionaly.

It's unfortunate that I feel the need to talk like this. I am disappointed that Auciva has begun to fail so severly that I am giving up on them. It was great while it lasted but I guess it's time to move on and bite the bullet on a pay site.

So long Auctiva.

quote:

Originally posted by kots:
5 items in an hour..terrible..no chance anybody knows a speedier supplier out there? I am willing to pay for the service.

WELL THE BEST BET IS TO PAY THE HIGH FEES FOR EBAY HOSTING AS FOR RIGHT NOW ITS THE SAFEST BET.
I WILL BE LISTING THOUSANDS OF DOLLARS IN WATCHES IN THE NEXT FEW WEEKS AND IF I CONTINUE TO SEE THIS HAPPENING I AM GOING TO PAY THE EXTORTION FEES EBAY CHARGES.

While this service is free, it's not like they aren't making money off of users. They make money on the insurance.

*sniff sniff* I thought the site was just slooooow today....but it doesn't even WORK

I'm sorry, this is BEYOND frustrating...and what a surprise...has ANYONE heard ANYTHING from Auctiva???

NOPE!

I didn't want to, I wanted to stay..but I can't...I just can't! This is outrageous...and I don't give a flip if this site is FREE or not...it is false advertising! And I quote from their main page...

quote:

SAVE TIME. Auctiva offers world-class reliability with distributed architecture, allowing better auction management when eBay servers are down.

It's a LIE...it's a blaitant lie! Updates or not, they are nowhere close to having that kind of reliability. Maybe that phrase should also be on their "to do" list just like editing the 5 minute to 2-5 hours update comment when the system has upgrades.

Well, I'm leaving Auctiva...I hope you're happy! I REALLY REALLY wanted to stay..but I can't. The dependability you folks offer is outrageous, there is none! And you can bet I'll stear others away....too many headaches. I wish you would have at least RESPONDED to us...let us know something, ANYTHING! But you don't; you never inform us of issues....nothing! The customer service is deplorable! I'm so frustrated right now! I wanted to stay....I REALLY did...but YOU folks have done this!

Never any communication. Don't you realize that is KEY in any business you have? You can easily calm the natives buy being honest and letting us know what's going on....but you don't...you never ever do....and if you do, it's days later with your "apologetic cust serv response". Who cares I say! Let me know in the trenches what's going on....I don't want warm fuzzies when the war is over.

Good day Auctiva! Good day!