Where are the counters?

Yes i am having the same problem. When i click on the selathon counter it tells me i am not a registerd user. Can some one tell me how to solve this.

Thanks.

I opened a Support Case yesterday for the problem. Support suggests the problem is Sellathon. My Counters appear and disappear periodically. When they are present, the number is wrong, as it won't update when missing. I had one show two hits, when it actually had been accessed by me more than 10 times during the outage period to do checks for images and other problems (including the counter). Counters aren't worth much if they don't COUNT. I made the suggestion Auctiva allow selection of Sellathon or Ebay counter on Listing Editor for future change.

Dan

It's frustrating. I have a whole new line of products that I listed recently and no way to know if anyone is even looking at them. I suppose I could revise all of the listings in ebay to use the ebay counter. That would stink because it would be extremely time consuming!
It would be nice to have an option to use ebay counters. But then, I've also seen a lot of posts on the ebay boards saying that the ebay counters are way off. At least we would have our delusion that there are customers.

Hello Everyone, I'm glad to see that I'm not the only one experiencing this delemma. As others have said, I'm experencing erratic periods of either having counters, or not having counters, or having de-activated counters. I see that there has currently been no response from Auctiva on this situation. I, too, would like to see eBay's counter being offered as a counter option in Auctiva's listing format.

We've identified the problem and are working on a solution.

This problem should be resolved and should not affect any new auctions that are posted. Unfortunately, it does not fix existing auctions that were affected. Please let us know if you see this problem with any new listings. Again, we're sorry for the inconvenience.

Unfortunately, the attempted solution did not work. We are still working on this problem.

Thanks Sean! We appreciate your response.

Has Auctiva go ne to sleep today? I have been trying to post my listing all day today without any luck, I can only assume that Auctiva has fallen asleep yet again !!

Maybe we should give a shout to rouse him (or her) *takes deep breath* ARE YOU AWAKE??

Still no word on this??

Yes. Look around the forums a bit! It's in this thread:
https://community.auctiva.com/eve/forums/a/tpc/f/579609941/m/7681048791

I never liked the sellathon counters in the first place. Erratic at best, never updated on my auctiva current auctions list, unless I clicked the actual auction and looked at the counter itself. Sometimes I had to click the counter to get it to load, since it was usually the last item loading on the page anyway. I can see how someone might want to have signed up with sellathon for auction stats and auctiva gets a financial kickback which is fair by the way. But what would you need a lot of stats for if your sales are not blooming anyway. Just another overhead cost to doing expensive business on ebay.

Which reminds me, I wonder when ebay is going to cut our costs of launching auctions and doing other forms of business with them?

Okay, just found this thread. This is May 2007 and I don't have working counters on my listings, just a little black and yellow thing.