Where do the thumbnail pictures come from?

Hi I believe the scrolling gallery will pick up the first photo of the item you post to eBay. it does not have to be a gallery photo, however you will find that a gallery photo improves your auction hits and selling price. Well worth the extra .35 cents.
Steve

Steve; Thank you very much for your response. Please clarify something that I don't quite understand (newby here). You said, "I believe the scrolling gallery will pick up the first photo of the item you post to eBay." What is the "first photo"? Is it the photo that's at the upper-left side of the auctions (even if I don't have a gallery pic)? (I agree about the value of gallery pictures. But if, for instance, there is only one other item like mine, and it doesn't have a gallery picture, I usually don't bother to add a gallery pic either.) Thanks! ~Barb

Hi Barb & Community,

Whether your listings are posted through Auctiva or directly through eBay, the scrolling gallery images are based on the gallery/header images that are used in the listings. If a given listing uses a gallery image, the gallery image will also be used as the scrolling gallery image. If a listing does not have a gallery image, but contains a header image, the header image will be used as the scrolling gallery image.

If a listing that was NOT listed through Auctiva does not contain a gallery or header image, a scrolling gallery image will not be generated for that item. On the other hand, if a listing that was created through Auctiva does not contain a gallery or header image, the image that was placed in the first "Select an Image" box when the listing was created will be used as the scrolling gallery image.

Any additional questions or concerns? Please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike