Just joined auctiva have 31 active listings showing on ebay but when i search for them they are no longer live..Been on to ebay they said come here please help!!!
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This is probably what happened..not to worry 
http://www.auctiva.com/free-auction-software-help/help.aspx#listings-disappear
http://www.auctiva.com/free-auction-software-help/help.aspx#listings-disappear
So why have my listings disappeared? They are still charging me for them and no one can find them!!!!!!!!!!!This is very frustrating is their a live help on here i need answers.
As stated in the Auctiva FAQs, the listings are pulled (disappear) to add the Scrolling Gallery as a migration aid to Auctiva's Services. They will be checked by eBay for security and policy violations, and will show again soon. However, the six hour usual time stated in the FAQ is alot longer during peak periods, like weekends. It's nothing Auctiva is doing in holding them back. It's eBay wait time, and there is absolutely nothing that can be done about that situation.
Danno
Danno
Cheers for that Danno, so as long as i haven't got anything dodgy on its just waiting until whenever then?
Yep, it's just wait-time.
While you're waiting, I'd go through the FAQs and the tutorials at HELP link (top of page) to understand basics. I'd also look over all your Auctiva account settings and pay attention to Auctiva Checkout and Insurance, as those are most often misunderstood. If you have an eBay Store, make sure you sync your Store categories in account settings. Also, sync your eBay combined shipping and promotions in your account.
Once you have closed eBay listings showing on the Listings tab, you can import those listings to a Imported Listings folder as Saved Listings, that you can edit and (re)list from Auctiva.
Need to make those decisions, understand how you operate with Auctiva, and update listings accordingly before you list from Auctiva.
Above all.....ask questions in the Forum or by Support Case to Auctiva for problems. It's a very good and helpful group of folks. A breath of fresh air from the Bot responses at eBay.
Danno
While you're waiting, I'd go through the FAQs and the tutorials at HELP link (top of page) to understand basics. I'd also look over all your Auctiva account settings and pay attention to Auctiva Checkout and Insurance, as those are most often misunderstood. If you have an eBay Store, make sure you sync your Store categories in account settings. Also, sync your eBay combined shipping and promotions in your account.
Once you have closed eBay listings showing on the Listings tab, you can import those listings to a Imported Listings folder as Saved Listings, that you can edit and (re)list from Auctiva.
Need to make those decisions, understand how you operate with Auctiva, and update listings accordingly before you list from Auctiva.
Above all.....ask questions in the Forum or by Support Case to Auctiva for problems. It's a very good and helpful group of folks. A breath of fresh air from the Bot responses at eBay.
Danno
Same thing happened to me. I had well over 100 items listed. I canceled my account, and am about to file a lawsuit if my items don't reappear. I had over 4000 dollars worth of items. 
What happens if you cancel your account while the items are dissappeared? Will they not show up in the search box for good?
Thanks for any help
What happens if you cancel your account while the items are dissappeared? Will they not show up in the search box for good?
Thanks for any help
Cmon someone please help me here! I am NOT PAYING MONEY TO HAVE MY AUCTION DURATION WASTED!
Once they are pulled for Scrolling Gallery update, they won't reappear until eBay is done with them (their delay for Trust & Safety check).
Cancelling the Auctiva account won't bring them back any quicker (especially on peak-time Sunday evening), and I don't know how it would effect the integrated Scrolling Gallery for the Store on the 100+ listings, i.e. not sure how they'd function with a cancelled account.
Danno
Cancelling the Auctiva account won't bring them back any quicker (especially on peak-time Sunday evening), and I don't know how it would effect the integrated Scrolling Gallery for the Store on the 100+ listings, i.e. not sure how they'd function with a cancelled account.
Danno
Yeah, I think I am screwed. I hope this condition isn't permanant
Normally, folks in the Forum (and CEO Jeff) recommend it be done on any weekday evening, except Thursday night/Friday AM (service window).
It's not untypical for 12 hours or more on really large accounts done on weekends. I know you don't like hearing that, but I'd rather give it to yeah straight.
Trust me.....hang in there. You haven't joined a bad Community, especially given the mood at eBay's. Take some time and read all the FAQs, take the tutorials, and check your new account settings and features. You'll save alot of money on fees here....I HAVE. Read my sig!
Danno
It's not untypical for 12 hours or more on really large accounts done on weekends. I know you don't like hearing that, but I'd rather give it to yeah straight.
Trust me.....hang in there. You haven't joined a bad Community, especially given the mood at eBay's. Take some time and read all the FAQs, take the tutorials, and check your new account settings and features. You'll save alot of money on fees here....I HAVE. Read my sig!
Danno
Yeah, I am just praying this gets straightened out. I am soo incredibly frustrated right now.
Tell you what. Enter a Support Case at the HELP link above (lower right on new page) and tell them you just joined Auctiva and have 100+ listings in the update process for the Scrolling Gallery. Tell them you'd appreciate anything they can do to speed-up and watch-over the process at eBay. I'd also ask about the listing IMPORT process, so you can get old listings updated with templates, etc.
It never hurts to ask.
Hopefully, you'll wake-up tomorrow morning with a Auctiva Store full of items.
Make sure you understand the Auctiva Insurance plan (I recommend) and their checkout process before you decide to list. You can opt-in or opt-out of both.
Danno
It never hurts to ask.
Hopefully, you'll wake-up tomorrow morning with a Auctiva Store full of items.
Make sure you understand the Auctiva Insurance plan (I recommend) and their checkout process before you decide to list. You can opt-in or opt-out of both.
Danno
Yeah, the problem is I cancelled my account, so I don't know how this will affect my auctions.
Thanks for the help
Thanks for the help
Alls well now everything back on!! just put 10 new items in my shop any idea how long they will take to go live? Will the listings be pulled again to update them all?
Auctiva only pulls the auctions live at the time you sign up.
All future listings will have the gallery added at time of posting.
So they only need to go through ebays standard checks (which are nothing to do with Auctiva)
You should see them in a couple of hours, but some categorys can take up to 12 hours.
All future listings will have the gallery added at time of posting.
So they only need to go through ebays standard checks (which are nothing to do with Auctiva)
You should see them in a couple of hours, but some categorys can take up to 12 hours.
Haha, I thought the same thing when I first signed up...but thankfully I read the FAQ afterwards after searching high and low for an answer before becoming a frantic headless chicken. lol
quote:Auctiva only pulls the auctions live at the time you sign up.
Hi, errm . . probably a typo, but I must point out that it is eBay that pulls the listings not Auctiva.
quote:As stated in the Auctiva FAQs, the listings are pulled (disappear) to add the Scrolling Gallery as a migration aid to Auctiva's Services.
Hi Danno, where in the FAQ's is that stated, a link please, looks like I need an info update here
quote:listings are pulled (disappear) to add the Scrolling Gallery
I was paraphrasing and combining info and quotes by Auctiva.
http://www.auctiva.com/free-auction-software-help/help.aspx#listings-disappear
http://www.auctiva.com/free-auction-software-help/help.aspx#on-signup
Danno
Hi Danno, the trouble with paraphrasing is creating unintentional links between two seperate events which all though both happen as part of the join up process one is not the cause of the other, e.g. Auctiva pulling the listings rather than eBay.
Surely Auctiva just add the SG as an amendment via revise item so it is not actually pulled just updated in which case the affected listings are subject to the potential 6 hour indexing delay and hence dissapear from searches but are still visible via your My eBay.
Whereas when eBay pull them for account hijack checking they are removed from the face of the earth until considered as not hijacked.
Surely Auctiva just add the SG as an amendment via revise item so it is not actually pulled just updated in which case the affected listings are subject to the potential 6 hour indexing delay and hence dissapear from searches but are still visible via your My eBay.
Whereas when eBay pull them for account hijack checking they are removed from the face of the earth until considered as not hijacked.