Why can't I get the Scrolling Gallery to work right?

xeqtrMember

OK, I've gone to custom templates and copied the code for my scrolling gallery and inserted it into my description. When I go to preview, it shows up. When I go to design editor, nothing shows up. Once I got a bunch of gibberish symbols, but now I'm not even getting that. I tried copying the code into my listing in Turbo Lister and it works. But when I listed the item all I got was a notification stating that "a script is busy. Continue or not?" If I continue it keeps taking me back to the same message. If I tell it not, then I don't have a scrolling gallery in my listing. So when I look at it in preview, it works fine. But when I go to save, the gallery disappears, but the code is still there (although there are more lines than when I first pasted it in there). I'm really getting very frustrated. Whose got the solution?

6/24/071:39 AM

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choochooguyMember

Hi are you using Auctiva's scrolling galley or actually one of your own design.

Auctiva's is automatically appended to your listing on submission to eBay.

6/24/072:22 AM

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xeqtrMember

Hi Choo choo, yes I am using Auctiva's. I copied and pasted directly the code into my Auctiva template and also directly into the Turbo lister template with the same results from both of them. It's really getting flustterstrating to say the least. But I am determined to get it right. I just hope I don't grow old and die first.

6/24/079:13 AM

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bookladyMember

I don't think you have to paste it in. The scrolling gallery shows up automatically when you post to eBay. You can edit how it is shown though. (vertical, horizontal, top of listing, bottom of listing) I haven't done anthing and it always shows up for me. I haven't used Turbo lister.

6/24/075:42 PM

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xeqtrMember

Hi booklady, It is not showing up in my saved auctiva listings or my saved listings in TL or when I post to eBay. So I went back and took out the code from my listings. Still no scrolling gallery, but at least I'm not getting the error message stating a script is busy anymore. So I know it has to be in the code that something is wrong. I'm really at a loss here. How do I get hold of tech support?

6/25/071:56 AM

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bookladyMember

Hi xeqtr. If you click on help at the top of the page next to community, you'll find an option to file a support case. They usually get back to you pretty fast. You'll also see a section on the help page about scrolling gallery on FAQs list. I've never used codes so can't help you out there.

6/25/079:11 AM

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californiagirlMember

Hi, like others have mention, you don't have to copy & paste. You just write your description, that's about it. Now is far as I remember, you need to opt in or opt out if you want a scrolling galley. To opt in or out, or to edit galley...click on the home page here, then click on the store tab, which will take you to edit your galley. The galley may take a few hours to update on ebay. Galley is automatic, if you opt to use it. Nothing else you need to do. Good Luck!

7/2/109:36 PM

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