Skip to main content

OK.. this has been happening to me on and off since I joined Auctiva. I could never find a single subject in the forums regarding it, and the fact that it only happened on occasion.. led me to blow it off; but it is becoming ever increasingly frequent and it's getting annoying now. This problem has followed me through several OS re-installs on a clean HD.. so I know it's not my PC in particular.

Sometimes.. (MOST of the time).. when I sign in to Auctiva and start to list a NEW auction.. the section with the description editor?.. NOT in HTML mode.. but WYSIWYG.. doesn't have ANY of the icons for all the features.. as in "bold", "center justify", etc. .. etc. All I see are little "place holders" that kind of look like the icon for a text file and the only way I can see what each button does is to "mouse over" (wherein a dialog box pops up) or try and memorize all of theie positions (not doing so well in that department).

I used to think that logging out.. clearing my cache and re-logging back in sometimes brought it back but obviously.. I was wrong. Nowdays.. when I log in and it happens.. it's a permanent thing for days on end and no amount of cookie clearing, log-off/log-on, cache clearing.. or even resetting my browser's settings to deault.. will help (meaning it's not in my security or privacy settings either.. which can sometimes "change" after days of surfing it seems.. with no interaction on my part). Yes.. I use several adware apps and a anti-virus and scan regularly.

The ONLY work-around I have found so far that invariably works all the time.. is if I re-use a previous listing where it DID show up right (go figure..) but that makes things a little inconvenient because oftentimes my auction items vary so much that I have to change everything in the listing anyway.

Anybody else ever ran into this? I can't be the only one on the planet.. and it's been happening to me for months.

I'm running W98SE with IE 6.0 w/SP1.. if that helps.

BTW.. it's happening right now.. but oddly enough.. I CAN see the feature icons in the posting box I'm using right now to write this. I know.. they're two different things.. but the concept's the same.
Original Post

Replies sorted oldest to newest

No, you aren't the only one having the problem. Support told me to do what you have done clearing cache etc. and I still have the problem. I don't do HTML either, wouldn't know how to anyway, but I must not be clicking on the correct thing to start my description cause I don't have the text color, description color or any other item to chose from. So far no person has written me back on how to solve this problem. Maybe we will here something soon. I wrote another letter to support last nite.
mar.. you can try doing what I did and so far.. it works.

Create a "blank" new listing.. you MAY have to try several.. no.. make that MANY times.. and I guess it helps if you log-off, clear cache, etc.. etc.. between attampts.

As soon as you get one blank template WITH the icons.. type in a title (you HAVE to do that on account of Auctiva won't "save" a completely blank template).. in my case I put in the auction title "TEST". Then save it.

From there on out.. whenever you want to start with a clean slate (save for the title.. which you can easily change) simply pick that listing and "revise". Works fine and I haven't had ANY listing template that had icons.. lose them later after saving.

Gee.. I really love this about this community.. even when we can't find answers amongst the site designers.. we come up with our own! Wink
Finally, I have someone to help. Being a newbie to all this you sure can get frustrated. I thought well, maybe I'm the only dummy out there and have really messed my computer up.
Thanks, so much for the help I will try this as soon as I can get the time to really think it out what you are saying may take me awhile but I will get back to you and let you know the verdict. Thank-You Thank-you.

Add Reply

Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×
Link copied to your clipboard.
×