Will Auctiva Scrolling Window update new items NOT posted with Activa Listing?

Hi AO,

Yes, listings posted directly through eBay will be imported into Auctiva and displayed in the store window. It typically takes 4-6 hours for listings posted in this manner to be imported and show up in the active listings section of your auctiva page.

At this time, it appears you have 7 active listings on eBay that are yet to be imported into Auctiva.

We have just placed your scrolling store window on the update list. If you maintain at least one running auction at all times, your store window will update on a daily basis. If there has been any delay recently in updating your showcase, we apologize. The rest of your eBay listings should be imported to Auctiva soon and once they're imported, they'll be displayed on your Auctiva store window the next time it refreshes. The store window refreshes about every 2 hours.

I hope this clears things up=)

-Mike

Hello Mike,

Thank for adding our items in the the update list. That appears to have done the trick.

DO you think there is something I've done during my listing process thru eBay's listing engine to have cause these items NOT being added to Auctiva's Scrolling Window update?

If so, is there anything I can do manually to fix that problem. Or would it be Ok if I e-mail Auctiva Support and ask that our acct to be added to the daily update list when this type of delay was to occur?

Thank you so much for providing your service and helping us with this problem!

Regards,


AO

Hi AO,

There's nothing you did during the listing process to slow down the reconcile process...it just falls behind sometimes, and when it does, feel free to contat support and we'll add you to the priority list.

Everyones account should be reconciled 3-4 times daily so you're on the daily update list already.

-Mike