Wiping out my listings

Hi duck-y,

Thanks for helping to bring this to our attention. The behavior you have described is a result of some current technical difficulties we are experiencing which our technical team is working to resolve as soon as possible.

I am not sure when we will have these issues resolved at the moment, but we will be posting further updates on this situation to the following thread of our Community Forum as additional information becomes available: https://community.auctiva.com/e...517087436#2517087436

We apologize for any inconveniences this may be causing.

-Mike

Will what listing we saved, will they be posted?

quote:

Originally posted by Auctiva Mike D.:
Hi duck-y,

Thanks for helping to bring this to our attention. The behavior you have described is a result of some current technical difficulties we are experiencing which our technical team is working to resolve as soon as possible.

I am not sure when we will have these issues resolved at the moment, but we will be posting further updates on this situation to the following thread of our Community Forum as additional information becomes available: https://community.auctiva.com/e...517087436#2517087436

We apologize for any inconveniences this may be causing.

-Mike

Glad I checked here because I just lost a listing and then found some that I had ready to list had lost their templates and some information. So I will hold off and not list anything for now.
Then I tried to move to my Images folders and got the Home page asking me if I was enjoying my Free Trial!

Mike...Just clicked on your link to see if any updates to the problem are available and got a 404 File Not Found'

Hi duck-y,

I am hesitant to comment on exactly what may have happened in your case since I am uncertain what you attempted to save while these difficulties were ongoing but, generally speaking, I would not expect your listing data to be saved if it appeared to be "wiped out" when you attempted to save or run the Error Check tool.

You should be able to see an accurate representation of what listing data is currently saved within your account by visiting your Saved Listings page.

Also, we did just release an update to our site a few moments ago which we believe should resolve the issues like this have been occurring today, so we are hopeful that you will no longer have difficulties posting or saving your items moving forward.

-Mike

Hi Ashleycat,

Thanks for pointing that out. I have just fixed the link in the posts that referred to it above

Also, as I mentioned in my latest reply to the original poster, we just released an update to our site that is intended to resolve the issues of this nature that have been occurring, so hopefully you will not encounter any further difficulties of this nature when posting your items moving forward.

-Mike

I am not able to save listings. Have tried on two different computers, so not a computer issue.

Hi ccfsm,

I'm sorry to hear that you are still experiencing difficulties with our site. Can you please describe exactly what you are seeing on your end when it becomes apparent that you are unable to save your listings? I am not aware of any current issues that would prevent you from being able to save listings, so this is something we will need to look into further.

-Mike

Mike
I had some of my listing saved to be post and when I saw I was unable to do anything with a listing I was trying to check for errors and would not let me continue I rebooted my computer thinking MAYBE there was something going on with my computer. After I rebooted I checked to see if it did save my listing and this is when I saw another listing without pictures which I know I put on the listing. I brought this listing up to add pictures and then checked for errors and it wiped everything out except for my catalog and starting price and weight. I than had to redo everything again 4 times until I finally got the listing saved. I then started another listing and I put everything in that needed to be and did the error check and when I did this to this other listing it wiped out my title, Master profile, everything except the shipping weight. We have been using Auctiva for awhile now and I know what Iam talking about when I said it wiped out everything on my listing I was trying to save except for the shipping weight.

quote:

Originally posted by Auctiva Mike D.:
Hi duck-y,

I am hesitant to comment on exactly what may have happened in your case since I am uncertain what you attempted to save while these difficulties were ongoing but, generally speaking, I would not expect your listing data to be saved if it appeared to be "wiped out" when you attempted to save or run the Error Check tool.

You should be able to see an accurate representation of what listing data is currently saved within your account by visiting your Saved Listings page.

Also, we did just release an update to our site a few moments ago which we believe should resolve the issues like this have been occurring today, so we are hopeful that you will no longer have difficulties posting or saving your items moving forward.

-Mike

This is the error message I am receiving. Listing would not post this morning.

An error has occurred during the processing of your request. Please try again or file a support case if this problem continues

Hi ccfsm,

Thanks for the clarification. I have just replied to the support case you opened on this subject with some additional information about the errors you are receiving. Please follow up with me through that case if you would like any further assistance with the matter.

-Mike

Mike, I have been trying to get support for our account. Every time I save, or attempt to list I receive an error from Auctiva. We cannot save templates.