I purchased an item on eBay for my wife last month...one of those expensive skin care product sets... Anyway, I did a little research and found out what the average price was that these sets were selling for...and then I started watching auctions and managed to get one for about $30.00 less than the average...
Well, at least I thought I did. The seller never shipped it even though I paid the very day I won the auction. This was not a new seller either. It was someone with 2000+ feedback and about a 98+% positive.
Interesting though, when I made the purchase, the sellers feedback was Public, now though it has been made Private...
Anyway after about three weeks when they finally got back to me I was told that there was a death in the neighborhood and that because of that they would not be shipping my item. Instead I would get a refund (which has not happened yet). Of course I have a dispute open with PayPay so I know I'll get my money back...but the question is do I believe this person and give them a break and not leave a negative feedback? Or should I be cynical and think that they're just making that story up rather than shipping me the item that I won for substantially less than what they probably wanted it to sell for?
I don't like leaving negative feedback...but I don't like getting lied to either. I did tell the seller that refunding me the shipping cost and then sending the item out anyway would be just fine. I think that after waiting for three weeks that this is acceptable, death in the neighborhood or not...
IMO, if you list it on eBay and it sells for less than you wanted it to sell for then it's a learning experince for you (take better pictures, make a better description, create a better title, close the auction at a better time)...but you still complete the transaction.
So...whatcha think Auctiva community? Is this excuse real, or one designed to play with my emotions enough so that I don't leave a negative feedback?
Mike
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