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Hi my name is Ann and I am from Melbourne Australia. I have just started using Auctiva but I am having problems. When I try to list an item I am prevented from posting because of the Zip code. We don't use zip codes here we use post codes and Auctiva doesn't recognize them even when I put my country in. I feel like I have tried everything but it just keeps happening. Can you help me please? Roll Eyes
Ann McCarthy
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Hi Ann,

Welcome to Auctiva!

If you are posting to the eBay Australia site and using the "Identify city and state by zip code (entered above)" option, the "Zip Code" field actually should accept your Australian postal code, although you will have to enter it using the proper formatting. However, if you are posting on a non Australian eBay site, the system will not accept your postal code so you would then need to use the "I will enter the location" option instead.

If you are posting to eBay Australia and the system will not accept your postal code, I recommend contacting our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike
Hi Ann,

You select the "eBay Site" at the top of the one page lister. Selecting Australia will setup the page to work correctly for you. In fact, it should show "Australia" for Country under where you fill-in the postal code.

I know Australia has 4 digit postal codes (no spaces or dashes between digits), so I did a quick check for a Syndey code and it worked (passed the ERROR CHECK).

Hope that advise helps. If not, Mike was suggesting entry of a Support Case at the the Help link. Look lower right on that page for "File a Support Request", which is the standard method to communicate a problem with services.

Danno
Last edited by danno

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