Activating an Account that Already Exists??

Same thing just happnened to me twice!! I lost all my work on the same auction TWICE!! When I was trying to fill in the aucition specifics I kept getting a pop oup box sayng only secure content is displayed. Has Auctiva been hacked???

Hi frijolie (& Community),

Thanks for helping to bring this issue to our attention. We are aware of the issue which caused you and several other users to receive this message and our technical team is currently working to address the issue as soon as possible.

I am not certain exactly when the issue will be resolved at this point, but I will keep you posted through this thread to let you know when the issue has been addressed or any other pertinent information becomes available.

We apologize for any inconveniences this issue may be causing.

-Mike

So, should I NOT click the activation code? I'm not going to lose my 1200 auctions am I??

It seems to be a widespread problem. I get nothing but a request to activate and even when I gave in and clicked the activation link, it asked me to activate again. Clearly the system is down.

Hi Community,

We have just made an adjustment to our system intended to resolve this issue and, as a result, we expect that those of you who encountered errors of this nature should now be able to resume working successfully. You should NOT have to take any steps to “activate” your account as the message indicated.

If you continue to encounter messages of this nature moving forward, please contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.

-Mike

I still have it. Any way to hurry customer support, as generally it takes me 24 hours to resolve this and I really don't want to take that long to have this problem fixed.

Never mind...I logged in and out and it seemed to solve the problem.

keeps happening to me. finally got into community

I am still having the problems. Hope it is fixed soon.

I was able to log out and log back in and my account is fine now. No longer seeing that message.

Hi Community,

Thanks for keeping us posted on the behavior you are experiencing. Although this issue should now be resolved, we have received a few reports (such as frijolie's) indicating that some users who were impacted by this issue have had to log out and then log back in to get the errors to stop being displayed.

If you are still receiving errors of this nature at this point, I recommend clearing your browser cache, logging out of your Auctiva account and then logging back in. Once you have done so, hopefully you will not encounter any more messages of this nature.

I hope this helps.

-Mike

I was locked out..then got back in.

Locked out again and just now back in.

Hope this is the last.