Acutiva Insurance

If the item was listed using auctiva and auctiva checkout is turned on, you can have the auctiva insurance automatically added when the customer goes through the checkout system.

if the listing was not listed through auctiva (or you used ebay's relist function) it cant use auctiva's checkout, which means no automated insurance purchse.

But, you can manually purchase auctiva insurance for any parcel, even if not using auctiva checkout.

Click the "Sales" tab
Click the "Transactions" link
Click the "Purchase Insurance" link to the right of the item you would like to insure
Finally, click the blue "Confirm Purchase" button

Note: you will need to add funds to your acct to pay your balance http://www.auctiva.com/account/payment.aspx
(this link can always be found on this page MyAccount/Settings/Insurance- http://www.auctiva.com/account/inssettings.aspx# )

Since in your case, the sales transaction isnt showing up, you would need to open a support ticket and they can help you with getting them to show up and purchasing insurance.

To open a support ticket, in the top right corner of every page is a small green bar that says "Help | Community | Refer a Friend" (note, some of the links may differ on other pages, but the help is always there).

Just click "Help" and then scroll all the way to the bottom of the page that opens. You will see two links, one for opening a support ticket and one for checking the status of your support tickets. Also, make sure to add auctiva.com to your allowed list for email spam filter.

Hope this helps

Thanks WayoutWest, I followed your instructions and opened a support ticket. Hopefully I will get a quick response on how to capture my sales transactions so I can purchase insurance. I see that insurance must be purchased within 2 days of payment receipt, so unless they hurry, I'll have no insurance for this weekends sales. Thanks again for your help, you have responded to both my posted issues - I feel like I have a dedicated support person!

quote:

Originally posted by vsop:
Thanks again for your help, you have responded to both my posted issues

you're more than welcome. glad to help

quote:

- I feel like I have a dedicated support person!

laf! Only thing, in a couple of weeks i'm leaving town for about 3 months, so even though will be around, wont be on as often. Right now I kill alot of time here, but wont be able to do that pretty soon In good news, the other regulars will still be around and will be able to help out with questions/problems.

quote:

- I feel like I have a dedicated support person!

laf! Only thing, in a couple of weeks i'm leaving town for about 3 months, so even though will be around, wont be on as often. Right now I kill alot of time here, but wont be able to do that pretty soon In good news, the other regulars will still be around and will be able to help out with questions/problems.[/QUOTE]

Well I am sure there will be many, in addition to myself, who will miss your willingness to share your expertise. However, I hope your upcoming 3 months will be a vacation/holiday or at least a fun buying trip to enjoy!

aw, shucks, youre too kind.

vacation? I wish. no, it's for work, selling at state fairs. Money isnt as good as it used to be years ago, but still fairly decent at some of them. Lotta work, though (12-14 hr days). But you have to take the bad with the good, eh?

wayoutwest - you know I'll miss ya!

***hugs***

quote:

Originally posted by wayoutwest:
aw, shucks, youre too kind.

vacation? I wish. no, it's for work, selling at state fairs. Money isnt as good as it used to be years ago, but still fairly decent at some of them. Lotta work, though (12-14 hr days). But you have to take the bad with the good, eh?

What state fairs are you going to?

We could drop by & say hello!

milwaukee, minnesota, kansas, tulsa. goldenpalace museum will be at minnesota too, btw