I have been a long-time user of Auctiva and my use of allocated storage space has been growing over time. I understand that deletion of past eBay listing pictures will help in regaining space but have not seen any improvement. My past actions to delete pictures and older listings have been substantial but I have not seen any increase in the amount of storage space for my future use. I have even noted the amount of space that would result with the deletion of hundreds of pictures, but never see the space added on to my available space. In addition, I have never been given an Auctiva official answer for just how storage space is allocated wondering if there are additional measures to take to increase my available space. I am approaching a point where my usage cost will increase if I go over my subscription allocation so I am seeking help from the User Community.  I would be pleased to hear from someone who might have encountered a similar situation and could advise my actions to help me understand. Otherwise, I remain confused. Many thanks. GP

 

Original Post

Hi @eastcoastbits

I'm sorry to hear you're facing some difficulties as it relates to our Image Storage, but thank you for reaching out to our community! Here are a few ideas that I hope will help.

If you view the Image Hosting Overview page within your Auctiva account you'll see your Usage Breakdown, which will display your "Current Usage" and your "Peak usage this billing cycle".  If you're deleting images from the Auctiva Image Management page, you should see the "Current Usage" decrease, but the "Peak usage this billing cycle" will remain the same until the next month's billing cycle.  Unfortunately without taking a closer look at your account it's unclear why you're not seeing an increase in your image storage space as you delete images.  I would suggest you contact our Customer Support Team as they'll be able to take a closer look and provide additional assistance. 

Additionally, the Image Storage space available is different depending on which plan you're subscribed to.  If you'd like more Image Hosting space you may want to upgrade your plan.  You can see all of our plans and how much Image Hosting space is available here.  And lastly, if you do not want to upgrade your plan, you can continue to upload new images and in the case you surpass your subscription Image Storage space threshold, you'll be charged $9.95 for an additional 500MB if you're subscribed to an eBay Only plan, and $9.95 for an additional 1GB if you're subscribed to an Auctiva Multi-Channel plan. 

I hope this helps, but again if you continue to face difficulties please contact our Customer Support Team and they'll be happy to take a closer look. 

 

Best,

Natasha

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