I have been using insurance through auctiva for a long time - last year I had 2 claims - one item broken and one item damaged. I have a clain right now for a broken rare lucite lamp with the new insurance company that Auctiva has chosen. They are telling me that they may decide that the lamp can be glued back together. A broken lamp is still a broken lamp and it has no value int his state. It is heavy and if they say it can be glued I will have to pay to have it shhipped back to me and wait god knows how long until I can sell a broken lamp. Not only that the buyer lives in a rural area and they may request an estimate which will involve a 1 hour ride each way for the buyer? Never had this kind of issue before but am considering using shipcover through ebay now for all domestic insured packages. I know a lot of people that are using it and have heard great things. Too much hassel and what good is this type of insurance. Anyone else haviing issues?