Anyone else having problems listing??

I have the same error, and was hoping to come here for information.

I am also having problems opening my listings. I did it earlier today and now I can not. This isfrustrating I have too much to do to sit around and wait. I do not know how to file a support case.

Hi, just got an email from Auctiva stating it is due to the updating and will continue until 10am PT. Now when I access any part of Auctiva except here it says service unavailable....to file a support case you just need to click on the home tab and scroll down and you will see the link to file a report..hope it helps.

Hi. Can't get in either! Don't understand why updating can't wait 'til overnights in the US??? Makes no sense....and what's up with Thursday? Only, "more will come!"

this is crappy.. i had one listing not post because of "AP error - ebay violation" (uhhhh what?? i have other posts up like it!!) and i was making another listing and it reloaded the page instead of posting it.. TWICE...

Just wanted to let you know we're here and working on bringing up the latest site version. Typically the downtime should be minimal with site releases, as we roll it out across our multiple servers.

-Kevin

Hi, seems to be back to normal working fine on my end...hopefully on yours too! Thanks & good luck, Suzanne

Hi, spoke too soon...all is well except items are not posting to ebay...they show as scheduled to post...will let you know when it changes. Hope this helps a bit.

how does one post a question on this board?

The service that schedules listings to eBay also slows down a bit while we release updates. I've confirmed that it is caught back up now and posting as it should.

Your listings on the scheduled listings page should either be cleared out or marked with a failure if they did not post.

-Kevin

As of right now, I cannot complete my listings. As soon as I try to upload my images (usually I have two), the first one shows then Auctiva freezes. Never had this happen before. I love using Auctiva and I have 4 items to list

Seems to me the system is still having problems?

Nibiru,

Can you file a support case on this issue? Please let the support staff know which image uploading option you are using and what browser as well.

You can file a support case here:
http://www.auctiva.com/help/requesthelp.aspx

-Kevin

I still cannot see my scheduled listings. Also keep getting a notice that "per Ebay the header and gallery listing must be the same".

When did that change?

quote:

Originally posted by Auctiva Kevin K.:
Nibiru,

Can you file a support case on this issue? Please let the support staff know which image uploading option you are using and what browser as well.

You can file a support case here:
http://www.auctiva.com/help/requesthelp.aspx

-Kevin

Thank,Kevin...I'lll do that

I posted one about an hour ago.

Thanks.

Is that "per ebay message..." a new ebay rule?

quote:

I still cannot see my scheduled listings. Also keep getting a notice that "per Ebay the header and gallery listing must be the same".

When did that change?

That changed by eBay policy on Feb. 20th and was causing wrong photos in the Gallery for members using different photos. They were suppose to make a change on the one-page with a new release. That might be a logical first step, i.e. post it as an error and give you time to fix it on the one-page. I've assumed that they would eventually remove the separate Gallery Image from the one-page, and the Header is the automatic Gallery when Gallery is selected.

Danno

I am still unable to schedule any listings.
When will this be resolved? It is now 3:39 p.m. EST.

quote:

Originally posted by Nibiru:

quote:

Originally posted by Auctiva Kevin K.:
Nibiru,

Can you file a support case on this issue? Please let the support staff know which image uploading option you are using and what browser as well.

You can file a support case here:
http://www.auctiva.com/help/requesthelp.aspx

-Kevin

Thank,Kevin...I'lll do that

Well, support says it must be my computer (suddenly) They said to use Firefox. I don't want another browser on my computer just to be able to use Auctiva. What a shame. I loved using Auctiva. I've been using it for quite sometime with IE 7 with never a problem until now. Hmmmmm

I'll try to resolve this myself.

I am using Firefox.
That is not the issue. I did file a support case but have not heard anything yet.....

quote:

Originally posted by bobb:
how does one post a question on this board?

Hi everyone, seems like todays issue is resolved...all listings seem to be posting fine.

bobb, to post on a board, just go to the top of the board you are viewing and click the reply tab or to reply to a specific person/issue click on the reply file folder. Also if you want to start a new topic, at the top just click the new tab then discussion...hope this helps.

Hello, I'm having the same 2 problems I can't choose one or the other {templates or images} it locks up. Then I loose my listing. I will save it now that but then I can't get the pitures on there. It used to work just fine but I would encounter problems once in a while but now all the time.. I loved auctiva but it has happened so much I gave up. I do not want to use Firefox is there something else that can help. I know auctive is a free but rather pay $10 a month and have it work...

Nibiru,

Did they tell you to try clearing your cache? Sometimes that can cause problems when we do a site release if you are actively using the site at the point the release happens.

Also, try the HTML image uploader. That should be compatible with all browsers.

-Kevin

ShopGirl
Your problem is precisely mine too. For now, I am using stock photos so I can still use the templates which I love .

I believe that eventually this problem will go away. ::keeping fingers crossed::.

Yes Kevin. I cleared my cache..something I do every night before signing off. Still had freezing when uploading my images from my hard drive.

Maybe for my next listing, I'll try the HTML image loader.

Thanks!

Yes, absolutely !
Suddenly I can't schedule listings any longer !
That's one of the problems that I've noticed quickly.

Is anyone having problems scheduling. I try to schedule my listings, it pops up telling me to confirm I want to list I say yes then I get another pop up saying you have successfully listed 0 listings. When I go to scheduled listings they don't appear although thank goodness they are saved.

Okay the cache clearing worked. Now I have to find the support case to close it.

I cleared my cache and it did the trick. Thanks Kevin.

That's great Teresa! Wish it helped me...but we'll see