API Error -email addys???

inspiredmommiesMember

Could Someone please help me, I have been using auctiva for a few months, It worked great, but now for some reason when I try to list I keep getting FAILED and get this error.

I have not changed emails on ebay or paypal and checked and rechecked to make sure they are the same.

I have regenerated new tokens also.

any idea's I love using auctiva, I would not want to go back to listing from ebay!

Thanks,

here's the error message I keep getting
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
API Error

Until you have more feedback, you must use the same PayPal payment email address as your eBay email address.

6/15/062:01 PM

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auctivamikedAuctiva Customer Support Manager

Hi InspiredMommies,

For assistance with this issue, I recommend filing a support case using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

6/15/064:11 PM

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wayoutwestMember

sounds like the paypal address in the listing doesnt match up with the address ebay has on file.

if you scroll down to bottom section when creating a listing (down to checkout options) and click "maximize" can see what email address are putting in for paypal notifications. that needs to match up with addy that ebay has on their site in preferences, and needs to match up to email addy that paypal has in profile on paypal site.

if address is same in all 3 places, and still getting error msg, then submit a support ticket and the guys can help ya.

6/17/063:34 AM

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