Left some hints on what to look for in this post.
https://community.auctiva.com/e...?r=69210961#69210961
I have had lots of buyers contacting me about the "attack site" warning they are getting when trying to utilize the Auctiva check out function. The following is the email that I have been sending back to them. Feel free to borrow any of this language to help calm down any customers who might be upset with you:
"I am sorry to hear about your issues. Just about everyone that regularly uses Auctiva checkout has had the same problem tonight. I can assure you that the malware (virus) that infected Auctiva's servers has been eradicated. The virus came from China and it took Auctiva most of the weekend to clean it out of their 200 servers. So they are clean, but Google and Firefox both have to "rescan" the Auctiva site to clear up the "attack site" warning that you are getting. This might take a day or two, or it might take a week.
Even after Google and Firefox re-certify Auctiva as a trusted site, Auctiva may yet have issues with certain aspects of their business, including the check out function. If you prefer using Auctiva's check out function, I am not sure how to advise you to work around these issues. The Auctiva message board is rampant with eBay sellers who are furious about this messing up their business.
As for old ComixJoint here, there's not much I can do. I have over 1,400 auctions pre-built in Auctiva, with hundreds more to be built in the future. To maintain the weekly schedule I have planned in the coming months, it is impossible for me NOT to use Auctiva. Auctiva made it possible for me to build the type of auctions that I prefer buying from, and I'm sure most of my regular buyers enjoy the way I present my underground comics.
So, at least on a temporary basis, it may be necessary to find alternative ways to pay for your auction wins. One way is to use eBay's check out function. I always send eBay invoices to those who don't pay the first night after the auctions end. You may not be used to it, and it may not offer you the same options as Auctiva, but at least it gets the job done. Another alternative is to take your combined invoice total, add the shipping option fee that you prefer, and pay me directly through PayPal. You can send any PayPal payment to me directly through your PayPal account with my email address: mfoxartist@gmail.com
I will know by the amount that you send me which shipping option you want. You can also include a note with your PayPal payment that indicates your preferred shipping option. And since you control the amount you are sending me, feel free to take a couple bucks off the grand total for your unusable PayPal discount coupons, extra aggravation or whatever. I want my buyers to be happy, not feeling frustrated or cheated.
If you prefer, you can also send me a check or money order for the grand total to my mailing address:
Mark Fox
c/o Accredo
1670 Century Center Parkway
Memphis, TN 38134
Again, I am sorry for any inconvenience or frustration you may have experienced with your attempt to check out with Auctiva. I'm sure within a week or two, things will be back to normal and all this will eventually fade from our memories. Thank you for emailing me and, as always, thank you for your business. You are one of the loyal buyers that make selling my collection on eBay worthwhile.
Mark (ComixJoint)"
"I am sorry to hear about your issues. Just about everyone that regularly uses Auctiva checkout has had the same problem tonight. I can assure you that the malware (virus) that infected Auctiva's servers has been eradicated. The virus came from China and it took Auctiva most of the weekend to clean it out of their 200 servers. So they are clean, but Google and Firefox both have to "rescan" the Auctiva site to clear up the "attack site" warning that you are getting. This might take a day or two, or it might take a week.
Even after Google and Firefox re-certify Auctiva as a trusted site, Auctiva may yet have issues with certain aspects of their business, including the check out function. If you prefer using Auctiva's check out function, I am not sure how to advise you to work around these issues. The Auctiva message board is rampant with eBay sellers who are furious about this messing up their business.
As for old ComixJoint here, there's not much I can do. I have over 1,400 auctions pre-built in Auctiva, with hundreds more to be built in the future. To maintain the weekly schedule I have planned in the coming months, it is impossible for me NOT to use Auctiva. Auctiva made it possible for me to build the type of auctions that I prefer buying from, and I'm sure most of my regular buyers enjoy the way I present my underground comics.
So, at least on a temporary basis, it may be necessary to find alternative ways to pay for your auction wins. One way is to use eBay's check out function. I always send eBay invoices to those who don't pay the first night after the auctions end. You may not be used to it, and it may not offer you the same options as Auctiva, but at least it gets the job done. Another alternative is to take your combined invoice total, add the shipping option fee that you prefer, and pay me directly through PayPal. You can send any PayPal payment to me directly through your PayPal account with my email address: mfoxartist@gmail.com
I will know by the amount that you send me which shipping option you want. You can also include a note with your PayPal payment that indicates your preferred shipping option. And since you control the amount you are sending me, feel free to take a couple bucks off the grand total for your unusable PayPal discount coupons, extra aggravation or whatever. I want my buyers to be happy, not feeling frustrated or cheated.
If you prefer, you can also send me a check or money order for the grand total to my mailing address:
Mark Fox
c/o Accredo
1670 Century Center Parkway
Memphis, TN 38134
Again, I am sorry for any inconvenience or frustration you may have experienced with your attempt to check out with Auctiva. I'm sure within a week or two, things will be back to normal and all this will eventually fade from our memories. Thank you for emailing me and, as always, thank you for your business. You are one of the loyal buyers that make selling my collection on eBay worthwhile.
Mark (ComixJoint)"
Interesting... I was just able (for the first time in days) to login to Auctiva using FF with no probels. I am going to rescan now! Lol
Is there another program that I can use while this is getting fixed? I can't afford to not list. I rely on ebay - not completely. But, at this rate, I will not be able to make some of my bills.
the problem is I need more than what is already on Ebay. I will look at the ones you suggested. Paying is better than not being able to do nothing. Or at least until this is fixed.
I just cancelled all my auctions listed through Auctiva and will start again tomorrow posting through eBay until a couple weeks after this mess has cleared up.
I wondered where this friggin thing was coming from! Those saying it is gone should click the following auctiva link:
http://www.auctiva.com/help/pa...ettings/Overview.htm
This is saved on my AOL browser under "favorites" as a link to auctiva's insurance policies. It will take you there and it will attempt to upload a virus to your computer. AVAST will catch it every time. My current listings are unaffected because I do not use the supersize feature. However, I can't list any new listings through Auctiva until it's fixed. I believe the virus is embedded in the spaces, which are filled by %'s.
Get this fixed bros, I like this website!!!! So much easier than ebay's picture uploader (Can't tell you how frustrating that thing can be).
Ed
http://www.auctiva.com/help/pa...ettings/Overview.htm
This is saved on my AOL browser under "favorites" as a link to auctiva's insurance policies. It will take you there and it will attempt to upload a virus to your computer. AVAST will catch it every time. My current listings are unaffected because I do not use the supersize feature. However, I can't list any new listings through Auctiva until it's fixed. I believe the virus is embedded in the spaces, which are filled by %'s.
Get this fixed bros, I like this website!!!! So much easier than ebay's picture uploader (Can't tell you how frustrating that thing can be).
Ed
We are hoping to be back online by 2am provided everything goes smoothly with the wiping clean of the servers and reinstalling them from scratch.
Most importantly we found what we believe was the method they were able to put the malware files on our server and have removed that.
Most importantly we found what we believe was the method they were able to put the malware files on our server and have removed that.
Update from Kevin:
https://community.auctiva.com/e...?r=48710281#48710281
https://community.auctiva.com/e...?r=48710281#48710281
Hi Jeff,
A webserver I manage has been the victim of the same attack you have experienced, and I have not yet been able to identify the cause. I would really appreciate it if you could contact me with any information you have on the method they used.
My compromised webserver is a Windows 2003 server/IIS 6.
Many thanks.
A webserver I manage has been the victim of the same attack you have experienced, and I have not yet been able to identify the cause. I would really appreciate it if you could contact me with any information you have on the method they used.
My compromised webserver is a Windows 2003 server/IIS 6.
quote:Originally posted by Auctiva Jeff:
Most importantly we found what we believe was the method they were able to put the malware files on our server and have removed that.
Many thanks.
TOO LATE! You guys told us it was SAFE and that you were just SLOW! I spent hours online trying to find out if the trojan and malware were IN FACT real, or a safety feature. Instead of trusting my gut, I trusted you and went ahead even through googles warnings. Today I write from my son's computer as mine was infected with malware and a friggin TROJAN zipped through my hard drive. I have NOTHING left. All because of FREE AUCTIVA.
Not so free, when I'm OUT a $1,200 computer.
Yikes
Not so free, when I'm OUT a $1,200 computer.
Yikes
Since Saturday, all I have been hearing from Auctiva is: "We have a problem", "We are working to solve the problem", "We solved the problem", "We still have a problem", "We are working on the problem," "We solved the problem", "We still have the problem", ...blah... blah... blah... Why don't the idiots hire a real expert to fix the problem. Now every time I go into my listings, and try to supersize a picture, I get a server error. So I assume anyone else who might be interested in my items will get the same error, and get discouraged, or just plain scared. Unfortunately since Auctiva claims to be a free service, we cannot claim a refund for lost sales. Come on, Auctiva, get your act together!
Yes there has been a problem. I lost a laptop to it. BUT can anyone recommend a better service then Auctiva? If you have not noticed these guys have been working non stop to get this fixed. I say we give them a hand for all they have done. If you did not notice all through this your listings stayed up. My items got plenty of bids and finished with great prices on Sunday evening. They did and are doing all they can. Give them some time.
I agree that it is very frustrating reading "It is fixed. Not fixed'. I honestly believe they are working to fix this problem. They are doing their best to get this fix. This will cause them to lose revenue as well. In the meantime, find an alternate. Frustrating, I know. I use the same description for like products. Just change the name and picture. But, not listing is not an option.
how can you tell if the virus is on your computer - is it a case of if you get it you are immediately wiped out, or does it get on your laptop and take over gradually - my laptop seems to still be working okay, but I did go on auctiva over the weekend
Tic toc Doc!! It's 2:00 am, do you know where your Auctiva is?
he he.....I'm waiting....
.....cue the sound of tapping fingers.....
)
he he.....I'm waiting....
.....cue the sound of tapping fingers.....
)
I don't understand how anyones computer could be "destroyed" by this virus. Unless you have no anti-virus (or an extremely bad one) and no firewall whatsoever. I visited auctiva several times and avast caught it upon entry every time. I continued to use auctiva not knowing the virus was coming from auctiva and still came out just fine. Avast is free at www.avast.com, and so is AVG last I knew (I don't know their website). BTW my computer is a 4 year old emachines from walmart running on dial up with AOL.
sorry the comma seems to have affected the link. It is www.avast.com
I am not entirely certain my problem originated from Auctiva. I had a problem a week or two earlier and it wiped out my PC. I wiped the hard drive and reinstalled windows and it is back to OK. My laptop is having the same thing done now. The first virus I picked up a couple of weeks ago got past Norton. I NEVER got a warning other the the red screen of death from Firefox. I have run Auctiva all day Sunday and Monday and Scanned with Norton about once every 30 minutes and NO problems.
wow once every 30 min? when I scan my laptop with AVG it takes over 2 hours to scan entire computer 