Auctiva.com Site Down for Update on 4/21/09 Starting at 8 AM PT

Hi Community,

Update - The site update that we have been conducting this morning is still underway and the Auctiva site is still unavailable as a result. We expect to have this update finished up soon and the site will be available once again after that. I will post further updates regarding this release to this thread as additional information becomes available. Thank you for your patience.

-Mike

Hi Community,

Update - The Auctiva website should now be available again but our engineering team is still working to tie up some loose ends that are causing some pages to be missing and error messages to be produced in some areas of the site. I will post again to this thread when we get these wrapped up and we're at a point where the site should be stable.

Thanks again for bearing with us. If you have any other questions regarding your Auctiva account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi Community,

Update - The main issues we are seeing right now that were introduced with this update are that the preview is coming up blank when done from the listing creation page and that most of the links regarding insurance payments are generating generic error messages. I will keep you posted on these issues as well as any other major issues we encounter as additional information becomes available.

If you need to preview your listings while we are working on getting these problems resolved, you should be able to do so by saving them and then clicking the "Preview" button next to them on your Saved Listings page. That "Preview" button is located to the right of each saved listing and has an icon of a magnifying glass.

-Mike

Hi Community,

Update - I just spoke to our engineering team about how the process of fixing these issues is going and it sounds like we'll have these problem resolved pretty soon. These problems should actually be resolved already on some of our servers and I'll let you know when the fixes have been applied to the rest of our servers.

I'm also inclined to mention that one of the major changes included in this update was the integration of a new version of the Auctiva Uploader that addresses some uploading problems that were mainly affecting Mac users. As a result of this part of the upgrade, it is expected that you will have to reinstall the Active X or Java Components (depending on which browser you are using), to continue using the Auctiva Uploader.

When you visit the uploader page for the first time following this update, you should automatically be prompted to install the required Active X or Java Component and you will want to accept that installation. Once you have done so, the uploader interface should appear when you go to upload images moving forward.

If you have any other questions or concerns regarding your Auctiva account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi Community,

Update - We have just finished pushing these fixes to the rest of our servers so the preview option should be working from the listing creation page once again. The links under the "My Account" tab that were producing error messages earlier today should now be working as well.

However, those of you who were experiencing these problems may need to clear your browser cache and then close and re-open your browsers for the issues to be resolved on your end. Instructions on how to do this using the browsers we support are as follows:

Firefox 2.0+:

In order to clear your cache in your Firefox web browser, please select "Clear Private Data" from the "Tools" menu, ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Private Data Now" button. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly

Internet Explorer 7.0+:

In order to clear your cache in your Internet Explorer 7.0 web browser, please select “Internet Options” from the “Tools” menu. Then, under the “General” tab, click the “Delete” button. Click the “Delete Cookies” and “Delete Files” buttons on the ensuing page, followed by “Close” then “OK”. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.

Internet Explorer 8.0:

In order to clear your cache in your Internet Explorer 8.0 web browser, please select “Internet Options” from the “Tools” menu. Then, under the “General” tab, click the “Delete” button. Click the box next to the “Cookies” and “Temporary Internet Files” buttons on the ensuing page, followed by “Delete” then “OK”. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.

If you notice any other problems with your Auctiva accounts or have any other questions, please let us know by contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike