Auctiva Notifications Update - Unimpressed

Hi EB,

I'm sorry to hear that you are unimpressed with the recent enhancements we made to the notification page, but I do want to thank you for sharing your feedback. 

We recently redesigned this page so that it's easier to see which notifications are new and most recent.   And yes, only new notifications are displayed by default.  However, if you need to view historic notifications, you can always do so by switching the toggle to "All".  

I understand you use these numbers essentially to count the number of listings you would make in a session, and with these recent changes you definitely can still do that. But please note, whenever you click to view the notification page,  the notification number will be updated to 0, to reflect there are now 0 new notifications. 

Please let me know if you have any other questions or feedback.  

Sincerely,

Natasha

Yes, I agree with EB.  Isn't there some way to get rid of all these very old notifications?  The old way was fine; this new way is just complicating things for me.

Hi Bella's Mom

I'm sorry to hear this change has caused you some complications, but I do appreciate your feedback. Can you tell me more as to why this new way is complicating things for you? 

It sounds like you don't want to look at all of the old notifications.  If you only want to see new notifications rather than older ones, you can simply leave the toggle on "Unread" and you'll only see new/unread notifications. Older notifications are only displayed if you choose to view "All" or if you choose to filter by "Success", "Notice" or "Errors". 

Please let me know if you have any other questions or feedback.

Sincerely,

Natasha

I don't like the way the counter resets to zero; I too used to use it to keep track of how many listings I had done that day.  Don't see the point of changing something that was functional and easy to use to this complicated mess.

Hello again Bella's Mom,

Thank you for explaining, I can understand now the benefit those notification numbers brought to you.  We currently keep track of how many "Active Listings" you have on the Auctiva Account Dashboard, but we do not currently track how many were posted in a single day––I'll be sure to consider your feedback for future enhancements. 

Again, I'm sorry for any inconveniences this enhancement may have caused you, but please let me know if you have any more feedback. 

Kindest Regards,

Natasha

The restoration of the notification count was going to be considered after the previous update. Clearly it didn't much consideration; certainly there was no change to enable it to happen.

How does one delete the old Auctiva notifications?  It was obvious how to do that in the previous version.

Hi EB,

With the new notification updates, there is no longer a way to delete the old notifications. These notifications are only visible though when toggling the option to "All" or when using the filtering options available. 

I will bring this up to our Product Manager though for consideration of adding back the option of being able to delete notifications in a future update.

Please let us know if you have any more questions or concerns!

Thanks!

Johnnie Q 

Yeah. Two steps backwards in the latest update - count gone, can't delete notifications. Previous round of updates got the same "be sure to consider your feedback for future enhancements" in response to the hidden nature of the notifications on the top bar on a page (eg listing form). Starting to feel that Auctiva doesn't really care about how we use some of the features on the site. The features will just become empty vessels if this is the case.