Why can't i use a best offer when relisting an object? Ther eis no buttin and ive tried to get the page to refresh and nothing. What's up?
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Best Offer only applies to Fixed Price and Store Inventory listings. I also believe a Category must be chosen on the one-page lister for the selection to appear, as Best Offer does have some category restrictions.
Danno
Danno
quote:Best Offer
the catagoies are slelected and there not resticted. So is Auctiva not working correctly?
I just did a quick test. I selected "Fixed Price" and then a Category I know is approved for Best Offer. The "Accept offers from buyers" checkoff box appeared directly below the greyed-out Reserve Price box on the lister.
Just to double-check, I removed the Category and the checkoff box disappeared.
Are you using IE or Firefox?
Suggestion: Try what I just tried using New Listing. If that doesn't work, try clearing cache and cookies for your browser.
Danno
Just to double-check, I removed the Category and the checkoff box disappeared.
Are you using IE or Firefox?
Suggestion: Try what I just tried using New Listing. If that doesn't work, try clearing cache and cookies for your browser.
Danno
Ive tired chanign the catagory. Ive tired chanign a shipping template to get the page to refresh. Ive tired to chang it to an auction and back. ive cleare my chase and history. Ive refreshed my token and ebay catorgies. Rebooted.
Im using ie6.
This is killing me. I hade to remove over 1000+ listings yesterday to remove a non static link in my listings because ebay was removing my listings. I thought i got them all. This is going to take me forever as it is to relist them. Esp if I have to go back and revise the lsitng again in ebay. god, i'm really startign to have ebay. Sigh
Im using ie6.
This is killing me. I hade to remove over 1000+ listings yesterday to remove a non static link in my listings because ebay was removing my listings. I thought i got them all. This is going to take me forever as it is to relist them. Esp if I have to go back and revise the lsitng again in ebay. god, i'm really startign to have ebay. Sigh
I have also just tried using firefox and its just not an option. It has to be a problem with auctiva. Sigh
Can you give me a Category number from lister as sample, and I'll run a quick check to eliminate that possibility.
Did you try my suggested New Listing test? If that fails, it would eliminate anything in the problem listings. I used category 3381. Make sure the Choose Item Specifics shows after you enter the category code (check anywhere outside the box for refresh).
Danno
Did you try my suggested New Listing test? If that fails, it would eliminate anything in the problem listings. I used category 3381. Make sure the Choose Item Specifics shows after you enter the category code (check anywhere outside the box for refresh).
Danno
I mainly list in category 149921 and 50449 But that's not the problem. I can try to start a new listin in any category and the button is just not there. lol
Ive done everything i can think of to rule out my pc. updated java and flash. windows updates the works lol maybe its an error between ebay & auctiva. Ive tried to go into ebay and bulk edit and add the best offer and cat get it to work either. I have to go in maually to eash auction and add it.
Ive done everything i can think of to rule out my pc. updated java and flash. windows updates the works lol maybe its an error between ebay & auctiva. Ive tried to go into ebay and bulk edit and add the best offer and cat get it to work either. I have to go in maually to eash auction and add it.
I think it's time to enter a Support Case and ask why the Best Offer feature seems to be blocked, even on new listings.
I'm running XP Service Pack 3 with IE7.
I did try both and got invalid category for 50449. 149921 worked OK. I also did a PREVIEW and got the MAKE OFFER button on the listing.
Danno
I'm running XP Service Pack 3 with IE7.
I did try both and got invalid category for 50449. 149921 worked OK. I also did a PREVIEW and got the MAKE OFFER button on the listing.
Danno
I am using Firefox and I can't see the best offer button either. It was there earlier today when I was doing listings, but now it isn't. I have been uploading the listings to eBay and then revising them to add the best offer feature. Pain in the bottom!
I am running Firefox and do not have the best offer button in my listings. Anywone know what is going on?
No best-offer button again???
I'm running Windows.
With eBay's Fixed Price promotion, it would be real nice to have the best-offer button back again.
I'm running Windows.
With eBay's Fixed Price promotion, it would be real nice to have the best-offer button back again.
Hi Community,
We had a problem with a category update a couple days ago that caused the "Accept Offers from Buyers" box to disappear from the Auctiva lister page, but I'm under the impression that was resolved yesterday. If you are still unable to see this box while creating your fixed price and store items, the first measure I recommend trying is clearing your browser cache.
If you are still unable to see the "Accept Offers from Buyers" box on your fixed price and/or store listings after clearing your cache, please contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
NOTE: Be sure to include one or two examples of saved store or fixed price listings that you are unable to see the "Accept Offers from Buyers" box in if you file a support case about this issue.
-Mike
We had a problem with a category update a couple days ago that caused the "Accept Offers from Buyers" box to disappear from the Auctiva lister page, but I'm under the impression that was resolved yesterday. If you are still unable to see this box while creating your fixed price and store items, the first measure I recommend trying is clearing your browser cache.
If you are still unable to see the "Accept Offers from Buyers" box on your fixed price and/or store listings after clearing your cache, please contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
NOTE: Be sure to include one or two examples of saved store or fixed price listings that you are unable to see the "Accept Offers from Buyers" box in if you file a support case about this issue.
-Mike
I just contacted support about this. It is still not working for me. 
It's still not working for me either.
Cleared cookies and cache and still no best offer button? It worked this morning but not now. Tried both Firefox & IE
Hi Community,
Update - I just heard back from our technical team and they found one server in our rotation that this option was not showing up for. We are currently working on releasing a fix for this issue and we anticipate having it resolved within the next 30 minutes or so.
-Mike
Update - I just heard back from our technical team and they found one server in our rotation that this option was not showing up for. We are currently working on releasing a fix for this issue and we anticipate having it resolved within the next 30 minutes or so.
-Mike
Hi Community,
Update - I am pleased to report that this issue should now be resolved. If you continue to experience similar problems, please let us know by filing a support request from our help page.
-Mike
Update - I am pleased to report that this issue should now be resolved. If you continue to experience similar problems, please let us know by filing a support request from our help page.
-Mike