Buyer Choosing Insurance???

nhnonnaMember

Let me tell you what happened a couple of weeks ago. I built an auction on Auctiva for my Ebay store, listing a 50pg pkg of stationary. I sold it for $3, with free shipping. Unfortunately, when I put together my store info and preferences on Auctiva, I chose the insurance choice. Little did I know, that the BUYER can choose the insurance and NOT pay for it, since I was paying for the shipping. So a $3 item cost me $2.41 in shipping fees, plus the $1.45 for insurance that the BUYER chose. Needless to say, I actually PAID the buyer to purchase this item! What's up with the buyer being able to choose insurance when the seller providess FREE insurance? This happened to another user as well, so I know it just wasn't me.

2/21/098:02 AM

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dannoMember

Hi,

Do you have the listing number you can post?

How did the eBay Invoice look? Was the Insurance on a separate line for buyer to purchase?

Are you using eBay or Auctiva checkout?

Are you allowing the buyer to alter the Invoice amount in Settings?

Danno

2/21/0911:41 AM

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nhnonnaMember

Hey Danno - thanks for the response. This is the item info:
eBay Store Inventory Sold: Coffee Themed Stationary - 50 sheets - cute - unopened (310117585864)
I probably did give them the chance to edit the amounts - didn't realize this would include insurance. I thought if I had given them a discount, they could put it in upon checking out. I don't think I sent an invoice; I think they did the Auctiva check out and paid before I could get one out.

2/21/092:28 PM

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dannoMember

quote:
310117585864

Hi,

No mystery on how this one became FREE to the buyer. The Insurance is clearly marked "Included in S&H" in the listing, i.e. the Insurance was part of FREE.

Question is: Was that what was selected in the one-page lister? You need to check the Saved Listing for how you have Insurance selected. If you didn't select it that way, I'd start a Support Case with Auctiva for them to investigate why it changed on submission to eBay.

Danno

2/21/092:55 PM

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jim4754Member

I always make the buyer buy insurance. If I'm offering free shipping I include the price of postage and insurance into the starting price. If you check PayPal's policies they state that the seller in responsile for getting the item to the buyer safely and undamaged. If the buyer files a PayPal or credit card dispute the seller will lose if the item is damaged or lost in transit even if the buyer was warned and given a choice to purchase insurance.

Make them buy insurance: You make a least 25 cents on it and insulate yourself against loss if something bad happens.

2/23/0912:30 PM

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charity1974Member

I think it is a bit unreasonable to force $1.70 insurance on buyer's when they are buying $3 or $5 items. I'd never get any sales if I had to sell at such high mark up prices.

2/23/096:47 PM

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nhnonnaMember

If I'm selling an item for only a few dollars, I merely would reimburse them if anything happened to their delivery. I cover items up to $25, then would require insurance, which I usually pay.

2/23/096:58 PM

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