Originally posted by Auctiva Craig:
We've looked into this issue a bit further and find that the layout does display correctly on a tablet but there is an issue such as you have noted when viewing items on a phone. Please be aware that the images are there, but using the eBay app, there is no real indicator that you can see them. However, if you go to the area just beneath where you see Click for Supersize and slide to the left, the images are there in a horizontal display. It is unclear at this time what is causing this to occur, but we're looking into to it towards a solution. I will update this thread as soon as we have more information about it.
In the meantime, for your listings that have been posted using this layout, if you wish to make changes without ending an relisting the items (as long as they are still eligible for revision on eBay), you will need to take the HTML of the saved listing to the Revise your item form after updating the layout and use that to replace the HTML of the currently active listings.
- Find your listing in your Saved Listings folder, make any necessary changes, and save.
- Click the Get HTML button to the right of the item on your Saved Listings page with the icon: </>
- use the Select All button and then copy the HTML in the popup window that shows
- Locate the item on eBay and open the "Revise Your Item" form.
- Scroll down to the "Description" section and then make sure that it is on the HTML tab.
- Delete the existing description HTML, paste the copied HTML in its place, preview your changes and continue and confirm your changes.
Apologies for the inconvenience.
Thanks so much for looking into it. My troubles started when the new templates went live on 5/31/17, so none before that were problematic and none after today were either, because now, I'm choosing "bottom" instead of side. But, if you choose any of my listings...listed between 5/31 and 6/7, on a MOBILE device, then click "item description to see "all of the photos," none of the photos show up, except the first one that ebay themselves shows.
For example: GAP Black Strapless Dress 100% Cotton Sz M Medium 112426451602
Also: London Times Petites 14P Dress Black & Multi-Color Sleeveless 122533192567
Thank you for checking a tiny bit further.