can't drop pictures into upload; too large; take up entire page

honestMember

Hi. I hope you can help me. I am having difficulty uploading my pictures. I've never run into any other problems. I have tried on Safari and Firefox. I have a mac OSX 10.8.4, but just recently upgraded to this version. When I drag a picture to upload frame the picture is huge, and takes up the entire upload page, not allowing me to upload. I do have a Nikon digital camera, but as I said I've been using it for years and never had to change any settings, I've never had a problem before. Can you tell me specifically what I need to to so I can start selling again. All my pictures are on iPhoto waiting to be uploaded. Thank you very much.

7/9/135:19 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi Honest,

I'm sorry to hear about the difficulties you are experiencing. We have not made any changes to the Auctiva Uploader recently so I am uncertain why you may have started seeing this behavior recently.

The only feature of the Auctiva Uploader which should cause your images to be enlarged is the preview option (look for the magnifying glass) which shows up when you mouse over an image within the uploader, but selecting that option should not cause the image in question to take up the entire screen.

In any event, if you continue to experience this behavior, please contact our Customer Support team by mousing over the “Help” tab on our site and selecting the “File Support Case” option and we will be happy to continue working with you on this.

-Mike

7/9/132:44 PM

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