Can't get my images to upload

Hi Peggy,

The issue of users being rerouted to the Auctiva homepage when navigating the site is a known issue that our engineering department is currently investigating. We're certainly sorry for any inconveniences caused by this issue.

Fof further assistance with your image uploading issue, I recommend filing a support case using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

Hi Mike,
It must of got fixed. I waited a few hours and it started to work like a charm. I just got 25 auctions ready to go.
Thanks
Peggy

Mike- Well after five days of trying, I still get this message when even trying to reply to Ken's fix in my support case, also, when I try to add images, nothing happens!:

OK, I tried both the original link and the new link you suggested and I get the following when I try to download images:


Server Error in '/' Application.
--------------------------------------------------------------------------------

Unable to make the session state request to the session state server. Please ensure that the ASP.NET State service is started and that the client and server ports are the same. If the server is on a remote machine, please ensure that it accepts remote requests by checking the value of HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aspnet_state\Parameters\AllowRemoteConnection.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: Unable to make the session state request to the session state server. Please ensure that the ASP.NET State service is started and that the client and server ports are the same. If the server is on a remote machine, please ensure that it accepts remote requests by checking the value of HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aspnet_state\Parameters\AllowRemoteConnection.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[HttpException (0x80072740): Unable to make the session state request to the session state server. Please ensure that the ASP.NET State service is started and that the client and server ports are the same. If the server is on a remote machine, please ensure that it accepts remote requests by checking the value of HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aspnet_state\Parameters\AllowRemoteConnection.]
System.Web.SessionState.OutOfProcStateClientManager.MakeRequest(StateProtocolVerb verb, String id, StateProtocolExclusive exclusiveAccess, Int32 timeout, Int32 lockCookie, Byte[] buf, Int32 cb, Int32 networkTimeout, SessionNDMakeRequestResults& results) +510
System.Web.SessionState.OutOfProcStateClientManager.DoGet(String id, StateProtocolExclusive exclusiveAccess) +53
System.Web.SessionState.OutOfProcStateClientManager.GetExclusive(String id) +7
System.Web.SessionState.OutOfProcStateClientManager.System.Web.SessionState.IStateClientManager.BeginGetExclusive(String id, AsyncCallback cb, Object state) +6
System.Web.SessionState.SessionStateModule.GetSessionStateItem() +67
System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData) +274
System.Web.AsyncEventExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute() +66
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +173




-- <support-auto@auctiva.com> wrote:
Dear manelis,

This email is to let you know that on 8/6/2006 we've replied to your support case inquiry.

Comment :
Hello,

I apologize for the inconvenience. I would like to inform you that due to some temporary problem in the server you must have faced this issue.
I request you to please use the auctiva site through this following ip and you won't face this issue.
IP-- http://38.102.38.82.

Thank You,
Auctiva Support.

To view complete support thread click on the link below:

http://support.auctiva.com//ViewSupportCase.aspx?cid=243441-manebt

Thank you,
Ken M.
Support Auctiva Support Website http://support.auctiva.com/

Hi maddog,

I'm sincerely sorry to hear you are still experienceing this issue. It's also quite odd as this is the first such report I've heard since our emergency maintenance Tuessday night.

I logged into your support inquiry using the provided link and issued a test response on your behalf successfully without receiving this error message.

One thing that may help, although it doesn't seem very likely, is clearing your browser cache. In IE, this is done by going to Tools -> Internet Options, and clicking the "Delete Files" and "Delete Cookies" buttons.

Also, you may want to restore your default browser settings by going to Tools -> Internet Options -> Advanced(tab), and clicking "Restore Defaults", follwed by "Apply" then "OK".

Honestly, we haven't received any reports of this issue sionce Tueday, so I suspect your report is outdated. If I'm wrong however, and you're still experiencing it, feel free to continue following up on this thread.

Also, don't worry about using the direct IP link provided above. Just log into your Auctiva account by entering http://www.auctiva.com into the address field of your browser.

-Mike

quote:

Reply

OK, did as you suggested (I already have done that plus deleted and reinstalled almost everything involved) and here is the error message I still get when I try to reply to the support case, or most anything I try to send to Auctiva. HELP!

Mike- Now this morning I don't get a error message when I click on the add image icon - I get instead a popup block and then nothing. I went through again and disabled all popup blockers on my computer and I still get nothing when I try to click on the add image icon.