Can't View Thumbnails on EBay or AUCTIVA!!!!!

windsorkidMember

Hi community; I'm asking you cause to get an answer from Auctiva takes forever. I listed about six new items today on eBay the same way that I always list them. When I checked them on eBay, the thumbnails do not appear but rather a teeny, tiny image of what looks like a sunset. So I went to Auctive to check them out and guess what, same thing....when I click on the uploaded image which is also supposed to be the thumbnail on eBay, this teeny, tiny sunset picture appears again. When I click on the actual listing on eBay, all photos are there but that key one up in the upper left corner and the one that appears when people search, that's the sunset photo. Any clues from anyone as to what's going on with that? Thanks.

7/22/105:37 PM

❤️ 0

Original Post

Replies sorted oldest to newest

pastryoticMember

I've been having the same problem for weeks. I tried to get Auctiva support to help, but they kept telling me it's a problem with ebay or with my photos. Over the years, I have listed thousands of items the same way....and have never had this problem. I also don't have the ability to edit the photos within Auctiva, or to enlarge the image on ebay. Anyone have any suggestions on how I can fix this? I'm pretty convinced this is an Auctiva issue. Thanks!

9/2/108:45 PM

❤️ 0

lookandbuymeMember

Hi I had same problem on ONE of my listings the other day on just one photo. When I went to preview the lst photo was about size of pencil eraser. I wrote support and here is answer I got. I did as they said and re-loaded photo (same one) and it took that round. Made no sense but it worked. Hope this helps some.
*************************
The reason you are experiencing this problem because these images were uploaded at a size of 16X16 px., which is why you see the "empty box".

Please upload the images again into the listing and the issue will get resolved.
**************

Vickie

http://stores.ebay.com/VICKIES-VARIETY?_rdc=1

9/2/109:59 PM

❤️ 0

amesserMember

Having the same problem- my images are resizing automatically to 32 by 32. The solution? Just redo everything I did, re-upload hundereds of photos, re-tag them to the auctions without messing anything up, and hope it works out this time. Not Happy. If someone knows WHY this is happening, so I don't have to fix 30 of my next 300 listings, I would really appreciate it.

10/11/108:29 AM

❤️ 0

jackthelassMember

Hi
I list hundreds of items on fixed price all my listings renew after 30 days on renewal I have the same message thumbnail not loaded trouble receiving from host this is only been happening for the past 8 weeks all my older listing are fine, I have decided to upload the gallery image from a file on my PC rather then use the one hosted

10/19/1012:19 PM

❤️ 0

Skip to main content

Add Reply

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...