I cannot edit my pictures. Every time I click to edit them the picture does not appear. Anyone else having this problem???
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Hi, Same problem here...for a few hours now. I posted under image hosting and submitted a help request w/Auctiva. Don't try to crop your pics...when I try to save them most wont but a few did and were distorted. Hope they fix it soon!
Thanks for letting me know. I thought I was all alone on this one.
Hi, I received a reply from Auctiva stating it is an Internet Explorer browser issue and was told clear everything and restore but it did not work....now I can not even preview pics or edit in any way. I emailed them back & am awaiting a response. I will let you know when I hear back, thanks, Suzanne
Thanks Suzanne, they told me the same thing and I cleared my browser and still have a problem with editing. This has to be a malfunction on their part. Hope they clear it up soon...I need to list. Thanks Leigh-Ann
Back up and editing pictures, hope you are doing the same Suzanne, thanks for helping me out on this....have a great night Leigh-Ann
Hi Leigh-Ann, they contacted me again stating others are reporting the problem too. They then asked me how they were uploaded and what type of camera I have...this is not good. I am using the html uploader and have a canon powershot A620 7.1 megapixel and use the basic canon software, however I only saved and never edit photos there only in Auctiva so I know its not my cam or software...curious what are you using? I emailed them again & waiting for response till then backing up. Thanks, Suzanne
quote:Originally posted by winterstar:
Hi Community,
Thanks for helping to bring this issue to our attention. While we have received similar reports from a handful of customers, we haven't been able to isolate a technical reason for these occurrences based on those reports. We have, however, noticed a significant decline in these reports over the past few hours, so we're hoping that is indicative that whatever is causing this problem is blowing over.
If you are still experiencing this problem, please contact our customer support department using the appropriate link on the following page: http://www.auctiva.com/free-auction-software-help/help.aspx.
As we continue our investigation into this issue, we will likely need additional input from customers who are experiencing the problem. Thanks for understanding.
-Mike
Thanks for helping to bring this issue to our attention. While we have received similar reports from a handful of customers, we haven't been able to isolate a technical reason for these occurrences based on those reports. We have, however, noticed a significant decline in these reports over the past few hours, so we're hoping that is indicative that whatever is causing this problem is blowing over.
If you are still experiencing this problem, please contact our customer support department using the appropriate link on the following page: http://www.auctiva.com/free-auction-software-help/help.aspx.
As we continue our investigation into this issue, we will likely need additional input from customers who are experiencing the problem. Thanks for understanding.
-Mike