Completing Listings cause errors.

After you received the error message, were you able to goto the main site? I'm wondering if it was just a problem with the listing creation page, or if the whole site was having a problem for you?

If you were able to continue on the rest of the site, did you have to sign back in first?

How long were you working on the lister page before you attempted to save? I'm specifically looking for the amount of time from when you first loaded up the lister page to the point where you first tried to save or post.

Thanks,

-Kevin

He's not the only one having problems.

I have finally worked around the problem by doing only one thing at a time and saving. This works 80% of the time.

I have been getting run time errors even when I have only been working on the listing for a couple of minutes.

The save button not working, not being able to get anything to work. This has been going on for 2 days. The only 2 days that I really had to write auctions this week.

I filed a support case but was only told you were working on it.

is this fixed for anyone yet? i'm still having issues! can't get anything to work...thought i had a listing done, but went to preview, and nothing!!

I gave up last night after not being able to save my listings and haven't tried again today. After reading this I think I'll take tonight off as well. Noting like taking the time to create a listing only to have it lost

Hopefully things will be better soon!

No, all URL addresses returned the same "can not display page" error message. I only can get to Auctiva WebEx. Finally, I closed E.I.6, and reentered Auctiva.com, and I can navigate Auctiva.com; however, none of my work was saved. All saved listings are in the condition or status of the prior access to Auctiva.com.

The problem is created when I try to conclude and complete a listing. Over the last five days, starting Thursday night, I tried doing fewer steps during the listing - working with only the description, uploading images, assigning and ordering images for the listing, working with payment or shipping, then I would save or save as new the listing.

When "uploading images" was part of the steps I did on the listing, every time the listing failed to save. I could only get around the error by adding the images to the listing (uploading) as a single function, doing nothing else, then save the listing. This seems to work. I found that I could combine other listing functions and I could save the listings, as long as uploading images was not part of the work on the listing.

When I was dealing with the problem on Thursday and Friday, I would work on the listing for hours, carefully checking the characters I used in the listing - looking for special characters that might be a problem. I did not find any special characters in the listing that I tried to save. By Saturday and Sunday nights, I was down to five to ten minutes until I tried to save the listing. Basically, I would make an addition or change to a listing, then save the listing or save as new.

While I was not testing any time or timing functions, over the past five days I have come to the conclusion that time or timing is not a factor. For the past six months or more, I have felt that the timing and time outs of the application working with the interent protocol is a problem. The application seems to be able to move on when a communication hand-shake is not completed or has not finished. The application needs several test for communication completion, before moving to the next communication step. Once this is accomplished, the application will not lock up. Because the communication between my I.E.6 and Auctiva.com was locked-up, I feel the problem is with communications of the app with Internet Protocol (and your server's contection to the IP backbone.

quote:

Originally posted by Auctiva Kevin K.:
After you received the error message, were you able to goto the main site? I'm wondering if it was just a problem with the listing creation page, or if the whole site was having a problem for you?

If you were able to continue on the rest of the site, did you have to sign back in first? Yes, I had to sign back in.

How long were you working on the lister page before you attempted to save? I'm specifically looking for the amount of time from when you first loaded up the lister page to the point where you first tried to save or post.

Thanks,

-Kevin

quote:

Originally posted by my-front-porch:
He's not the only one having problems.

I have finally worked around the problem by doing only one thing at a time and saving. This works 80% of the time.

I have been getting run time errors even when I have only been working on the listing for a couple of minutes.

The save button not working, not being able to get anything to work. This has been going on for 2 days. The only 2 days that I really had to write auctions this week.

I filed a support case but was only told you were working on it.

At least you are getting a responce from tech support; I feel that I am all alone (except for the "Community members"). I have never been associated with a tech support that does not communicate with the customer/user; I am baffled on how tech support can complete any support issue without customer input about the problem. It is as if your efforts (different approaches and your time) are of no value in the process of getting this application to work.

quote:

Originally posted by my-front-porch:
He's not the only one having problems.

I have finally worked around the problem by doing only one thing at a time and saving. This works 80% of the time.

I have been getting run time errors even when I have only been working on the listing for a couple of minutes.

The save button not working, not being able to get anything to work. This has been going on for 2 days. The only 2 days that I really had to write auctions this week.

I filed a support case but was only told you were working on it.

Your response to Auctiva Kevin K a couple posts above is customer input going straight to support.

Oddly enough, I was having all sorts of problems on Sunday and I almost didn't even try Monday (because of what I was reading on the boards) but I ended up having no problems at all..

Rick,

You are probably very sincere in trying to solve Auctiva problems. However, I do not believe that you are an Auctiva Tech Support person; and with every company where I have contacted tech support with the correct and appropriate formats and processes, a dialog begins between tech support and the user, and a status for the tech support request is available from several people/departments – managers can read the tech support logs, explain what the problem is/was, the underlying problems where, review actions taken the resolve the tech support issues, and a final disposition of the tech support request. None of these things happened with me, to the point that I did not know that Auctiva had received the problem, if Auctiva was aware of the problem, if Auctiva was working on the problem, and finally, I did not understand that my problems where understood by Auctiva. BASICALLY, there has been no communication from Auctiva about the problems.

I do not feel that a community bulletin board is a proper or correct method of providing tech support. Even the company does not instruct users to go to the bulletin board for tech support; the instructions are to complete a form that provides the limited information that I perceive as the problem. My limited understanding of any issues prevents me from understanding that Auctiva has been unable to address the listing problem for five days. FIVE DAYS! I still do not know if Auctiva is having a problem, if the problem has been solved, if there is a work-around; BASICALLY, Auctiva has not posted any notice to anyone about the problem, about Auctiva “network” issues or application problems; BASICALLY, Auctiva has known about a problem that they can not fix, Auctiva allows its users to waist their time and efforts trying to use their services that they know are not working correctly. Because they are not communicating with user experiencing the problems, neither Auctiva nor the users understand the problems, possible solution, and the resolutions of the issues.

Rick, Auctiva is not even communicating with you. You invest your time and effort or not into a listing, then try to make a posting. If the system is not working, every place I have been took the non-working problem as a paramount issue and informed all users of the problem(s). I am just trying to figure out how Auctiva communicates with it users concerning tech support issues. I just would like to know when Auctiva problems affect me and stop me from using their services. I would prefer not waist my time and efforts while problems prevent the system from working; if Auctiva has this information, it would be nice if Auctiva post this information so all users can help solve the problems. Since Auctiva Kevin K. , VP Engineering, Premier Poster was trying to communicate with me by the bulletin board, and I did not know that the bulletin board was the official method of communication for Auctiva, and I signed off the bulletin board for 24 hours or more. Since I was not using the bulletin board for communication with Auctiva, I feel that good information that Auctiva could use to solve the problems was not given to Auctiva.

In addition, Rick, because you are signed in more regularly than I am, you would make a great board administrator, but you are not the board administrator. While you are useful, I feel that official communication from Auctiva should come from an Auctiva employee, dealing with Auctiva issues directly to me, an Auctiva user; since you have no standing, meaning you can not the speaker for or can not commit for Auctiva, and you can not order Auctiva to do anything, I confused to your official function. Again, I appreciate your administrative functions, thank you.

I do not mean to be disrespectful to you or Auctiva, but I do not understand business model, their method of communication and how Auctiva is selling their solution.

quote:

Originally posted by Rick Bradford:
Your response to Auctiva Kevin K a couple posts above is customer input going straight to support.

Oddly enough, I was having all sorts of problems on Sunday and I almost didn't even try Monday (because of what I was reading on the boards) but I ended up having no problems at all..