Hi PhilthyCollins,
I'm sorry to hear about the difficulties you are experiencing.
The column headers that are used in our "sample file" are actually the same column headers used by Turbo Lister so, if you are using only those columns (and potentially others used by Turbo Lister), you should be able to avoid mapping your columns manually by selecting the “Turbo Lister” option from step 2 on the Upload from File page.
Provided you are looking to incorporating as much information as possible into the listings in your CSV file prior to uploading them, you may want to create a sample listing through eBay's Turbo Lister (
http://pages.ebay.com/sellerin...ces/turbolister.html) that has all the information you would like to include and use that as a template.
By using only column headers and values that are accepted by Turbo Lister, you should be able to select the “Turbo Lister” option when uploading your files into Auctiva and our system should be able to handle all the mapping automatically.
You should only need to select the “Other” option and map the columns on your CSV file to the appropriate fields on the lister page manually if you are using column headers which are not used by Turbo Lister and therefore not recognized by our system.
If you are using the “Other” option to map your columns manually, you would need to select “Listing Format” from the drop down menu for your “Format” column and “Primary Category” from the drop down menu for your “Category” column in order to map them correctly.
Once you have gone through the process of mapping your columns manually using the “Other” option, you will be presented with the option to save your mappings so you can upload other files with the same columns later without having to redo all of your mappings.
I hope this helps. If you need any further assistance with this, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.
-Mike
